Jessica Velez
Summary
Organized and highly-motivated professional with a strong work ethic; substantial experience in customer service.
Adapt to different environments easily and new responsibilities. Immediate values offered include:
Highly developed communication skills, both written/ oral, Detail oriented, with demonstrated proficiency in
organization and planning - Accurate typing speed 55-60 wpm at 99% accuracy - Computer skills include CRM, EPIC Systems
Windows NT, Lotus Notes software, Microsoft Word, Excel, PowerPoint and Outlook.Dentrix
Overview
4
4
years of professional experience
Work History
Operational Assistant Manager/Shift Supervisor
Alliance Service Group
09.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Created and managed project plans, timelines and budgets
- Monitored workflow to improve employee time management and increase productivity and efficiency
- Evaluated employee performance and coached and trained to improve weak areas in safety and coaching for development and growth
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Answer all incoming calls from Advisors and Mechanics and answer any questions they may have
- Keeping data base of inventory and staff
- Help assist car wash department when drive is slow
- Help assist Mercedes Benz service drive when Audi side is slow
- Participate in daily group meet videos and get all Team members to participate
- Count inventory keys and enter onto spreadsheet for daily use
- Makes sure drive is clean and loaner cars are staged and organized ready for use
- Greeting guests in with hospitality and professionalism
- Worked closely with management to provide effective assistance for specific aspects of business operations
COVID-19 Tester /Area Service Manager
SHEILD
09.2021 - 06.2022
- Assessed vitals while adhering to PPE requirements and other restrictions
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records
- Protected individual confidentiality as prescribed by local, state, and federal mandates
- Donned and removed personal protective equipment (PPE) per company protocols
- Monday - Friday our team would test students at their schools for Covid -19
- At the end of my shift I would take the specimens to the lab for testing for results
Default Resolution Specialist
CEANNATE
01.2020 - 07.2021
- 3rd party for Department of Education
- Goal was to get borrowers on track and get into good standing
- Negotiated repayment options for borrowers and Advise and consult
- Noted every account during call what was the borrowers main purpose when calling in and ended the call with a resolution plan
- Attached any documents that were sent through our work email to borrowers account
- Also Directed calls to our 7 other departments if what the borrower called in for that wasn't something in our department
Education
High School Diploma -
Foreman College And Career Academy
Chicago06.2012
Skills
- Conflict resolution
- Budgeting and finance
- Customer service
- Inventory management
- Performance monitoring
- Quality control
- Administrative support
- Data analysis
- Data entry of keeping log of incoming vehicles , tagged vehicles ,collecting information from advisors and our clients
- Office management
- Attention to detail
- Adaptability
- Microsoft Office Suite
Timeline
Operational Assistant Manager/Shift Supervisor
Alliance Service Group
09.2022 - Current
COVID-19 Tester /Area Service Manager
SHEILD
09.2021 - 06.2022
Default Resolution Specialist
CEANNATE
01.2020 - 07.2021
High School Diploma -
Foreman College And Career Academy
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