JESSICA VERITY
Westin Pasadena
Glendora,CA
1
Certification
10
years of professional experience
Dynamic and service-focused hospitality professional with over 4 years of hotel front desk experience. Adept at guest service delivery, front office operations, and administrative support. Proven ability to create welcoming environments and resolve guest issues with professionalism and care.
Work History
Rooms Controller
1 Year 3 Months- Managed daily room assignments, balancing arrivals, departures, VIPs, and special requests.
- Coordinated with front office and housekeeping to maintain accurate room status updates.
- Blocked and released inventory in PMS to support smooth guest placement and occupancy flow.
- Resolved room discrepancies quickly, ensuring accurate availability and clean-room prioritization.
- Communicated room readiness and guest preferences to improve check-in efficiency.
- Monitored early arrivals, late departures, and suite allocations to protect service standards.
- Streamlined room assignment workflows to reduce conflicts and support a consistent guest experience.
- Provided backup support during peak times by assisting front desk operations such as answering phones, processing reservations, or addressing walk-in inquiries.
- Implemented appropriate booking strategies to verify reservation accuracy and provide service excellence.
- Collaborated with the front desk team to resolve any guest issues or special requests promptly.
- Optimized room occupancy rates with strategic planning and coordination among departments.
- Monitored booking channels to identify trends and make informed decisions for room allocation.
- Managed room inventory effectively to minimize overbooking situations.
- Ensured accurate billing for guests by verifying charges and applying appropriate discounts or packages as needed.
- Participated in cross-departmental meetings to collaborate on initiatives aimed at enhancing overall guest experience throughout their stay at the hotel property.
Front Desk Agent
5 Months- Managed guest check-ins/check-outs, ensuring seamless front desk operations and positive guest experiences.
- Utilized FOSSE system to efficiently handle reservations, billing, and guest profiles, enhancing operational accuracy.
- Resolved guest concerns, providing personalized service to enhance satisfaction and foster loyalty.
- Worked closely with housekeeping to ensure rooms were clean and ready. to ensure room readiness.
Front Desk Agent
1 Year- Fostered welcoming atmosphere by engaging warmly with guests, enhancing overall guest satisfaction.
- Managed billing procedures, ensuring accurate posting of charges to maintain trust and transparency.
- Coordinated updates to reservations and room changes, ensuring seamless guest experience.
Front Desk Agent
1 Year 7 Months- Answered phones, coordinated room assignments, and updated reservations.
- Executed financial transactions and maintained a balanced register.
Sales Lead
3 Years 10 Months- Consistently met daily sales targets and trained new hires.
- Facilitated communication between team members and leadership.
Education
High School Diploma
Graduated January 2018
Skills
Front Desk & Guest Services
Hotel Operations Support
Team Communication & Collaboration
Reservation & Billing Accuracy
Issue Resolution & Service Recovery
Inventory Coordination
Room Assignment & Scheduling
Opera
FOSSE
Lightspeed
Colleague Advantage
Front office operations
Certification
- TIPS Certified – Responsible Alcohol Service
- California Food Handler Certification
Timeline
Rooms Controller
Westin Pasadena
07.2025 - CurrentRead More
Front Desk Agent
AC Hotel Sunnyvale Cupertino
02.2025 - 07.2025Read More
Front Desk Agent
Hyatt Centric Santa Clara Silicon Valley
02.2024 - 02.2025Read More
Front Desk Agent
Aloft Silicon Valley
01.2022 - 08.2023Read More
Sales Lead
Francesca's
01.2017 - 11.2020Read More
James Logan High School
High School Diploma
Read More