Stephanie Munoz
San Antonio,TX
Summary
Accomplished professional with extensive experience at JW Marriott, specializing in front office operations and guest relations. Excelled in staff training, leveraging bilingual skills to enhance guest services. Achieved significant reductions in guest complaints through meticulous room inspections and teamwork. Proven ability in property management systems and multitasking, consistently delivering exceptional customer service.
Overview
3
3
years of professional experience
Work History
Rooms Controller
JW Marriott
San Antonio, TX
03.2024 - Current
- Managed room inventory effectively to minimize overbooking situations.
- Collaborated with the front desk team to resolve any guest issues or special requests promptly.
- Coordinated check-in and pre-registration procedures for arriving groups.
- Communicated proactively with housekeeping staff to ensure timely room turnovers.
- Provided backup support during peak times by assisting front desk operations such as answering phones, processing reservations, or addressing walk-in inquiries.
Front Desk Agent
JW Marriott
San Antonio, TX
04.2023 - 03.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Room Attendant
JW Marriott
San Antonio, TX
08.2021 - 04.2023
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
Education
Emergency Medical Technology
San Antonio College
San Antonio, TX12.2020
Highlands High School
San Antonio, TX06.2019
Skills
- Front office operations
- Staff Training and Development
- Guest Relations
- Property Management Systems
- Bilingual in English and Spanish
- Guest Services
- Housekeeping
- Room Inspections
- Teamwork and Collaboration
- Customer Service
- Time Management
- Multitasking
Timeline
Rooms Controller
JW Marriott
03.2024 - Current
Front Desk Agent
JW Marriott
04.2023 - 03.2024
Room Attendant
JW Marriott
08.2021 - 04.2023
Emergency Medical Technology
San Antonio College
Highlands High School