Trenaya Hill
Houston,TX
Summary
Motivated and adaptable professional with a versatile skill set, poised to excel in any situation. Demonstrates strong collaborative abilities and extensive experience with common office/store utilities. Proficient in telephone operations, cash register handling, and computer database management (including Microsoft Office and Excel). Comfortable in leadership roles, public speaking engagements, and large-scale problem-solving scenarios.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Rooms Controller
JW Marriott by The Galleria
Houston, TX, USA
08.2023 - Current
- Answers and routes incoming calls on a complex digital telephone system
- Organized large amounts of rooms based on specific requests contracted by clients
- Overseeing GXP cases (highly actionables, special requests, property admin, etc)
- Provides information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc
Phone Operator
Marriott Marquis Houston
Houston, TX, USA
05.2022 - 08.2023
- Answers and routes incoming calls on a complex digital telephone system
- Performs database retrieval for directory information
- Provides information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc
Night Auditor
Fairfield Inn and Suites
Richmond, USA
12.2021 - 04.2022
- Taking calls for reservations and answering calls for maintenance and service requests
- Carefully handling money, and providing information about the establishment
- Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records
Education
Pending Degree - Intermediate Education Studies - PreK-6 - INT Concentration - English - Minor in Early Childhood Education
Norfolk State University
Norfolk05.2018
Skills
- Multitasking skills
- Front office operations
- Excellent oral and written communication
- Staff Training and Development
- Front Desk Management
- Decision-Making Competence
Educationcertifications
- TABC, 05/01/22
- Learn2serve Food Handler Training, 05/01/20
- Cpr/First Aid Training and Certification, Red Cross, Richmond, 05/01/18
- Pending Degree in Intermediate Education Studies - PreK-6 - INT Concentration - English - Minor in Early Childhood Education, Norfolk State University, Norfolk, 05/01/18
Personal Information
Title: Rooms Controller
Certification
TABC Certified
Certified Marriott Front Office Trainer
Timeline
Rooms Controller
JW Marriott by The Galleria
08.2023 - Current
Phone Operator
Marriott Marquis Houston
05.2022 - 08.2023
Night Auditor
Fairfield Inn and Suites
12.2021 - 04.2022
Pending Degree - Intermediate Education Studies - PreK-6 - INT Concentration - English - Minor in Early Childhood Education
Norfolk State University