JESSICA VILELA
Macungie,PA
Summary
Dedicated professional with a strong background in customer service. Recognized for effective teamwork, a positive attitude, and problem-solving skills. I am committed to enhancing customer satisfaction through empathetic solutions and utilize my customer service expertise, attention to detail, and organizational skills to provide excellent patient experiences in a healthcare setting.
Overview
6
6
years of professional experience
Work History
Personal Assistant
Multiple Families
Allentown, USA
09.2022 - Current
- Coordinated schedules and managed communications to ensure smooth daily operations.
- Facilitated effective communication between family members and service providers.
- Supported fast-paced, people-focused environment by balancing multiple priorities effectively.
- Strengthened problem-solving and multitasking skills through daily responsibilities.
Customer Service
Irroba E-commerce
, Brazil
02.2020 - 08.2022
- Delivered compassionate support to diverse clients via phone, email, and live chat.
- De-escalated complex situations with empathy and clear communication.
- Assisted customers with billing inquiries, order tracking, and account updates, ensuring accuracy in records.
- Built relationships with customers, providing excellent customer service.
Technical Support Assistant
Sami Maquinas
Brazil
05.2020 - 06.2021
- Managed high volume of inquiries while maintaining accuracy and attention to detail.
- Prioritized urgent matters while ensuring that all tasks were completed efficiently.
- Maintained confidentiality of sensitive customer information.
Education
Associate of Science - Health Sciences
Lehigh Carbon Community College
Schnecksville, PA08-2027
Skills
- Appointment scheduling
- Strong organizational abilities
- Attention to detail
- Customer satisfaction
- Excellent communication and listening
- Team collaboration
- Microsoft 365
Languages
- Bilingual (Portuguese & English)
Timeline
Personal Assistant
Multiple Families
09.2022 - Current
Technical Support Assistant
Sami Maquinas
05.2020 - 06.2021
Customer Service
Irroba E-commerce
02.2020 - 08.2022
Associate of Science - Health Sciences
Lehigh Carbon Community College