Jessica Villagrana
Quartz Hill,CA
Summary
Highly motivated professional with over 10 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative duties. Comfortable working independently as manager and leader and as collaborative team member. Applies business experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
14
14
years of professional experience
Work History
Owner
Villagrana Services
Quartz Hill, CA
01.2010 - Current
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
Receptionist
Farmers Insurance Company
Camarillo, CA
06.2009 - 12.2009
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted with special projects assigned by management when required.
Education
Certificate - Counseling
02.2012
Certificate - Paralegal
09.2009
High School Diploma -
06.2005
Skills
- Bilingual (English/Spanish)
- Can Multitask
- Great problem solver
- Event Planner
- 10 yrs experience with children/families
- willing to learn
- teamplayer
Languages
Spanish
Native/ Bilingual
Affiliations
President of MOMCODE, a local nonprofit
- Plan monthly activities for Moms, children and families.
- Meet monthly with the board members to discuss activities and financials.
- Organize and host activities.
- Raise funds to help local other local nonprofits.
- Community service events.
- Lead monthly member meetings.
Timeline
Owner - Villagrana Services
01.2010 - Current
Receptionist - Farmers Insurance Company
06.2009 - 12.2009
International Career Development Institute - Certificate, Counseling
Internationa Career Development Institute - Certificate, Paralegal
Thousand Oaks High School - High School Diploma,
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