Jessica Villalba
Irving,USA
Summary
Customer service agent with 11 years of experience in enhancing customer satisfaction through effective communication and problem-solving skills. Demonstrated ability to manage high volumes of inquiries while coordinating seamless client interactions across multiple platforms. Bilingual capabilities contribute to improved customer engagement and support. Focused on fostering a collaborative environment that drives team success and elevates overall customer experiences.
Overview
8
8
years of professional experience
Work History
Insurance Agent
La Familia Auto Insurance
12.2025 - Current
- Developed customized insurance solutions to ensure comprehensive coverage for clients.
- Conducted thorough assessments of client needs to recommend suitable insurance products.
- Streamlined claims processing procedures to improve turnaround time and accuracy.
- Mentored new agents on best practices in customer engagement and policy management.
Work Order Specialist
Lawn And Garden Landscape
03.2023 - 11.2025
- Coordinated work order processing to streamline project timelines and enhance service delivery.
- Monitored inventory levels, ensuring timely procurement of materials for landscaping projects.
- Implemented tracking systems to improve accuracy in work order documentation and reporting.
- Collaborated with team members to resolve issues related to work orders and scheduling conflicts.
- Analyzed workflow processes, identifying areas for improvement to increase operational efficiency.
Customer Service Agent
Danco-NCH
02.2021 - 03.2023
- Resolved customer inquiries via phone, email, and fax, ensuring high satisfaction levels.
- Processed purchase orders efficiently, collaborating with Logistics, Tech Support, and Sales.
- Assisted in product installations, enhancing user experience and reducing setup issues.
- Investigated product issues, providing accurate solutions and information to customers.
- Contributed to a seamless customer service experience, improving overall service quality.
Leasing Consultant
Dalcor Comapnies
08.2018 - 01.2021
- Facilitated property tours, showcasing amenities and fostering positive tenant relationships.
- Managed lease agreements, ensuring compliance with company policies and regulations.
- Provided exceptional customer service, addressing tenant inquiries and resolving issues promptly.
- Collaborated with maintenance teams to ensure timely resolution of tenant service requests.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
Education
High School Diploma - undefined
Jack E Singley Academy
Irving, TX06.2012
Skills
- Scheduling and training,Bilingual communication,Problem solving,Conflict resolution,Work order processing,Warranty processing
AWARDS
KPI Top Performer, Top KPI performer, meeting all goals in scheduling past due payments, wrapping up calls under a certain time, staying on a call less than five minutes but doing one call resolution.
Timeline
Insurance Agent
La Familia Auto Insurance
12.2025 - Current
Work Order Specialist
Lawn And Garden Landscape
03.2023 - 11.2025
Customer Service Agent
Danco-NCH
02.2021 - 03.2023
Leasing Consultant
Dalcor Comapnies
08.2018 - 01.2021
High School Diploma - undefined
Jack E Singley Academy