Summary
Overview
Work History
Education
Skills
Certification
Assessments
Languages
Timeline
Generic

Jessica Vittorio

Rochester,NY

Summary

Organized and energetic contractor with retail management experience. Articulate contractor with knowledge in many areas of the field, from painting to flooring light plumbing, light electrical and drywall. Before branching out was an accomplished and energetic retail manager with a solid history of achievement in sales and customer satisfaction. Motivated leader with strong organizational and prioritization abilities, excels in team building, critical thinking and time management. Truly love motivating people to work hard yet still making the job enjoyable.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Service Technician

The Cabot Group
09.2023 - 07.2024
    • Handling carpentry repairs for U of R offsite locations and other industrial locations
    • Handling light, electrical and plumbing repairs as needed at locations
    • As well as project management, contract review and site management.
    • Adhered to safety protocols and policies to reduce workplace hazards EX: Infection control procedures to keep patients safe in medical offices.

Owner

Handy ma'am home services
01.2021 - 12.2023
  • Handing home remodeling projects some light commercial from planning though install
  • Including but not limited to plumbing, light electrical, flooring, kitchens, bathrooms, painting, widows and doors.
  • Managed day-to-day business operations.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Consulted with customers to assess needs and propose optimal solutions.

Mitigation Technician

Paul Davis Restoration
03.2023 - 09.2023
    • Demolition of damaged property residential and commercial
    • Contents manipulation, sanitizing, water mitigation
    • As well as sewage cleanup mold remediation and rebuild.
    • Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.
    • Worked safely in disaster environment by adhering to company and quality procedures.
    • Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.

Assistant Manager

Bargain Outlet ( Now Home Outlet)
04.2011 - 02.2021
    • Designing kitchen layouts, ordering merchandise
    • Assisting in all store operations and delegating tasks to other employees.
    • Generated repeat business through exceptional customer service.
    • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
    • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
    • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
    • Mentored team members to enhance professional development and accountability in workplace.
    • Built all kitchen displays top to bottom including walls , tile, cabinets, flooring, countertop and lighting when necessary.

Assistant Manager

Valvoline Instant Oil Change
03.2010 - 02.2014
    • Working with Customers in store and providing vehicle services
    • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
    • Assisted in organizing and overseeing assignments to drive operational excellence.
    • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
    • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
    • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High school or equivalent -

Henrietta Senior High School
Rochester, NY
09.2010

Skills

  • Drywall
  • Plumbing
  • Forklift
  • Carpentry
  • Project management
  • Facilities Maintenance
  • Residential construction
  • Commercial construction
  • Management
  • Sales
  • Customer Service
  • Regulatory Compliance
  • Safety Procedures Adherence
  • Staff Management
  • Staff Training and Development
  • Retail Operations

Certification

  • Driver's License, 03/01/08
  • OSHA 10, 06/01/23, 06/01/25

Assessments

  • Sales skills, Proficient, 07/01/23, Influencing and negotiating with customers
  • Basic maintenance and repair, Proficient, 07/01/23, Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
  • Work style: Reliability, Proficient, 11/01/22, Tendency to be reliable, dependable, and act with integrity at work
  • Work motivation, Proficient, 11/01/22, Level of motivation and discipline applied toward work
  • Sales skills, Proficient, 12/01/22, Influencing and negotiating with customers
  • Supervisory Skills: Directing Others, Highly Proficient, 10/01/19, Motivating others to achieve objectives and identifying improvements or corrective actions

Languages

Sign language
Native or Bilingual

Timeline

Service Technician

The Cabot Group
09.2023 - 07.2024

Mitigation Technician

Paul Davis Restoration
03.2023 - 09.2023

Owner

Handy ma'am home services
01.2021 - 12.2023

Assistant Manager

Bargain Outlet ( Now Home Outlet)
04.2011 - 02.2021

Assistant Manager

Valvoline Instant Oil Change
03.2010 - 02.2014

High school or equivalent -

Henrietta Senior High School

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Jessica Vittorio