Jessica Vivas
Magnolia,TX
Summary
Accomplished Administrative Support with a proven track record of providing exceptional customer service in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Practice Manager
PMC Foot and Ankle Clinic
Shenandoah, TX
02.2023 - Current
- Answer all incoming calls
- Schedule and reappoint new and exisiting patients
- Insurance Verification
- Calculated and collected patient responsibility
- Credentialing with Payors and Surgical
- Addressed medical records requests
- Completed Superbills for billing office
- Surgery Scheduling
- Marketing in the medical community
- Initiate business meetings and cross-referrals with local physicians
- Assisted surgeon with patients
- Coordinate with representative companies for surgical, skin graft, DME equipment
Office Manager
The Woodlands Psychiatry and Counseling
Conroe, TX
05.2022 - 02.2023
- Answering patient calls, new patient inquiries
- Processed Payroll
- Scheduled all patients, including Stem Cells, LOP and Injections
- Assisted physician during Ketamine infusions and pain injections in surgical suite
Commercial Lines Specialist
Nationwide Insurance Agency
The Woodlands, Texas
01.2013 - 09.2013
- Wrote new commercial policies and processed policy renewals
Customer Service Representative
Hambrick Insurance Agency
Houston, TX
06.2012 - 01.2013
- Answered phones, responded to requests for insurance verification, processed payments and policy changes.
Insurance Agent
Patricia Cooper Insurance Agency
Magnolia, Texas
01.2012 - 06.2012
- Wrote new personal line policies, processed payments, processed corrections, endorsements and cancellations.
Teller
BBVA Compass Bank
The Woodlands, Texas
01.2012 - 06.2012
- Opened and closed the branch, which included counting cash drawers, large cash handling auditing cash vault and selling new banking products.
Customer Service Representative
Stokes Insurance Agency
Magnolia, TX
06.2011 - 01.2012
- Finalized and maintained all types of personal lines insurance policies within the agency, including writing new policies.
Administrative/Receptionist
Northern Trust
The Woodlands, Texas
11.2010 - 06.2011
- Front desk reception/administration, answered incoming calls, coordinated client and partner meetings for trust and various other wealth management services.
New Account Representative/ Teller
First National Bank
The Woodlands, TX
11.2009 - 11.2010
- Teller activities included cashing checks, processed deposits and negotiable items, balanced cash drawer accurately daily, opening new accounts.
Lead Teller
Wells Fargo Bank
Magnolia, TX
08.2006 - 08.2009
- Handled large cash including incoming cash shipments, accurately balanced drawer and vault daily, and ensured that all tellers are in balance every day by performing audits
- Trained all newly hired tellers, assisted tellers in their transactions and gave overrides as needed
- Motivated 8 tellers to work efficiently for the customer's satisfaction and to meet sales goals.
Education
BBA - Business Management, Management, Accounting
Sam Houston State University
The Woodlands, TX12.2022
Skills
- Effective Communicator
- Multi-Task Management Skills
- Practice Management
- Creative Problem Solving
- Schedule Management
- Marketing
- Strategic business planning
- Bookkeeping
- Performance Metrics
- Insurance referral facilitation
- Workflow efficiency
- Managing files and records
- Staff Development
- Workflow Management
- Cross Referrals
Certification
Casualty and Property P&C Insurance License received 2011
Additional Information
- Extra-Curricular Activities , Toastmasters International Freedom Riders Gavel Club June 2016 through October 2016 Additional Information Awards , Who's Who Among American High School Students 2000 Outstanding student award: Dean's List Lonestar College Montgomery Campus Fall 2011
Timeline
Practice Manager
PMC Foot and Ankle Clinic
02.2023 - Current
Office Manager
The Woodlands Psychiatry and Counseling
05.2022 - 02.2023
Commercial Lines Specialist
Nationwide Insurance Agency
01.2013 - 09.2013
Customer Service Representative
Hambrick Insurance Agency
06.2012 - 01.2013
Insurance Agent
Patricia Cooper Insurance Agency
01.2012 - 06.2012
Teller
BBVA Compass Bank
01.2012 - 06.2012
Customer Service Representative
Stokes Insurance Agency
06.2011 - 01.2012
Administrative/Receptionist
Northern Trust
11.2010 - 06.2011
New Account Representative/ Teller
First National Bank
11.2009 - 11.2010
Lead Teller
Wells Fargo Bank
08.2006 - 08.2009
BBA - Business Management, Management, Accounting
Sam Houston State University
Casualty and Property P&C Insurance License received 2011
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