Jessica Vonlunen
Kansas City,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Tier 1 Problem Solver
Amazon
New Century, KS
11.2021 - Current
- Created detailed reports outlining problem solving techniques used in specific cases.
- Documented processes related to problem resolution and created training materials for new staff members.
- Took corrective action to address and mitigate similar issues from happening again.
- Defined and determined cause of problem to identify, prioritize and select alternatives.
- Applied systematic processes to find easier routes to solution.
- Engaged in problem-solving dialogue to assess for additional resources available.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Assistant Store Manager
Icing By Claire's
Overland Park, KS
05.2018 - 07.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Education
High School Diploma -
Olathe South Sr High School
Olathe, KS05-2018
Skills
- Inventory Tracking
- Order Fulfillment
- Material Handling
- Problem Identification
- Pallet Jack Operation
- Order Processing
- Account Management
- Time management abilities
- Product Knowledge
- Self Motivation
- Customer service excellence
References
References available upon request.
Timeline
Tier 1 Problem Solver
Amazon
11.2021 - Current
Assistant Store Manager
Icing By Claire's
05.2018 - 07.2019
High School Diploma -
Olathe South Sr High School