Jessica Wagner
Brighton,MI
Summary
Currently a dedicated student working to earn an Associate's Degree in Allied Health, to become a Sonographer Technician. I am looking to work with a diverse, positive team to accomplish company goals and learn new skills. As a fast learner and a positive attitude, I can be an asset to any professional team.
Overview
7
7
years of professional experience
Work History
House Cleaner
2 Moms and a Mop
02.2024 - Current
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
Store Associate
Kohl's
05.2020 - 12.2020
- Provided top-notch customer service over 20 people per day, enhancing shopping experiences and increasing repeat business
- Followed company merchandising guidelines and plan-o-grams
- Offered customers information about upcoming promotions and available items
- Coordinated with managers and teammates to keep correct inventories for over 200 products in the women's section
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
Store Associate
Bed Bath & Beyond
11.2019 - 03.2020
- Explained membership and rewards programs and helped customers enroll
- Retrieved, lifted and carried 100+ items from shelves and floor stacks
- Executed cash and credit transactions using POS system
- Built positive relationships with customers, answering questions about products and services
- Handled, on average 10, customer complaints and resolved issues for customer satisfaction per day
- Stocked shelves and front-end displays to maintain merchandising standards
Front of House Shift Leader
McAlister's Deli
04.2018 - 11.2018
- Trained 20% of incoming employees and mentored existing employees to close knowledge and skill gaps
- Mastered restaurants' professional appearance by delegating cleaning and routine maintenance work
- Delivered consistently positive experiences to guests by directly handling escalated issues and training staff to serve customers' needs
- Attended to an average of 60 customers daily implementing time management and organizational strategies
Education
Associate in Allied Health - Sonography
Jackson College
Jackson, MI05.2027
High School Diploma -
Jeffersonville High School
Jeffersonville, IN06-2021
Skills
- Customer Service
- Team Collaboration
- Team Leadership
- Attention to Detail
- Community Engagement
- Adaptability and Dependability
- Medical Terminology
- Microsoft Office
Community Service
- Key Club, The goal of the club was to form long friendships build better communities by participating in volunteer work to clean and help the community.
- SADD Club, Students Against Destructive Decisions. The goal of the club was to participate in various community services such as making blankets for the youth shelter.
- Kesem, non profit organization for children of those who have cancer. The goal of this organization is to raise money to put on a free 2 week summer camp for kids 6 -18 years old.
Timeline
House Cleaner
2 Moms and a Mop
02.2024 - Current
Store Associate
Kohl's
05.2020 - 12.2020
Store Associate
Bed Bath & Beyond
11.2019 - 03.2020
Front of House Shift Leader
McAlister's Deli
04.2018 - 11.2018
Associate in Allied Health - Sonography
Jackson College
High School Diploma -
Jeffersonville High School
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