Summary
Overview
Work History
Education
Skills
Timeline
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Erica Flores

San Antonio,TX

Summary

Dynamic branch management professional with a proven track record of driving operational efficiency and fostering high-performance teams. Expertise in strategic planning, financial oversight, and customer service consistently leads to enhanced growth and satisfaction. Recognized for adaptability in fast-paced environments and a strong ability to implement initiatives that optimize performance. Committed to empowering teams and achieving results through collaborative leadership and effective problem-solving strategies.

Overview

21
21
years of professional experience

Work History

Branch Manager

Two Maids & A Mop Franchising
08.2021 - 11.2024
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Complied with regulatory guidelines and requirements.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Consulted customers to boost product sales and services.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
  • Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
  • Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
  • Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.

Office Manager

Aramark/ Professional Cleaning Services
08.2003 - 06.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

Manager

Aramark foodservices
12.2007 - 11.2017
  • I was a manager for a middle school cafeteria. I handled all orders, inventory, scheduling. Oversaw 6 crew members. Handled quality control, customer service, cashier, end of day reports and deposits. Also attended any management meetings and dealt with students, staff and any other clientell.

Medical Insurance Biller

Physician Network services
06.2006 - 03.2007
  • Structured & maintained all commercial medical insurance claims
  • Successfully handled patient insurance claims

Administrative Assistant

Dr. Subash Batra M.D.
02.2006 - 07.2006
  • Answered Phones
  • Scheduled Appointments
  • Was instrumental in filling medical records & filling Insurance claims for Doctor
  • Executed Daily operations of Receptionist

Office Manager

Coverall Of Lubbock
03.2004 - 05.2005
  • Trained & managed 20+ janitorial employees & achieved significant improvements in their productivity
  • Planned office activities and projects
  • Informed supervisor personnel of changes, interpretations of laws, codes programs, policies & procedures.
  • Conducted Staff meetings to crews and staff to distribute important information.
  • Sold Janitorial supplies to Commercial Businesses
  • Also attended New Contract meetings to set up new account and schedule accordingly what thw client was looking for in our services.

Education

GED -

National Restaurant Association
Lubbock, Tx
05.1997

Medical office specialist

Texas Careers
Medical Office Specialist

Skills

  • ServSafe certified until 2019
  • Management
  • HAACP Knowledgeable
  • Customer service skills
  • Worked with POS systems
  • Worked in Catering, organizing, setups, prepping & serving in events
  • Organized & scheduled Events with Staff and Customers
  • Knowledgeable of HIPPA regulations
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Attention to detail
  • Excellent work ethic
  • Coaching and mentoring
  • Team supervision
  • Relationship building and management
  • Client relationship management
  • Relationship management
  • Strong team-builder
  • Verbal/written communication
  • Employee development
  • Staff management
  • Operations management
  • Decision-making
  • Cash handling
  • Team player
  • Staff supervision
  • Training and development
  • Sales management
  • Staff development
  • Staff training
  • Process improvement
  • Sales professional
  • Staff recruitment
  • Interviewing and hiring
  • Business development
  • Sales development
  • Goals and performance
  • Proficient in MS office
  • Work prioritization
  • Project management
  • Sales planning
  • Sales expertise
  • Conflict resolution
  • Client acquisition
  • Documentation
  • Friendly
  • Strategic planning
  • Cash handling expertise
  • Approachable
  • Performance reviews
  • Shift scheduling
  • Familiar with working on computers daily
  • Branch operations management

Timeline

Branch Manager

Two Maids & A Mop Franchising
08.2021 - 11.2024

Manager

Aramark foodservices
12.2007 - 11.2017

Medical Insurance Biller

Physician Network services
06.2006 - 03.2007

Administrative Assistant

Dr. Subash Batra M.D.
02.2006 - 07.2006

Office Manager

Coverall Of Lubbock
03.2004 - 05.2005

Office Manager

Aramark/ Professional Cleaning Services
08.2003 - 06.2021

GED -

National Restaurant Association

Medical office specialist

Texas Careers

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