Jessica Wagner
San Diego,CA
Summary
I am a highly motivated professional, seeking a challenging career with a growing company. Interested in a position where I can utilize my broad-based skills and experience to provide value, direction and growth to an organization.
Excellent negotiating, diplomatic and communication skills. Proven problem-solving skills in all areas of operations. Ability to work independently or as a team leader as appropriate. Highly motivated, dependable, ability to learn new task quickly, with excellent follow through skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Bartender/Front Desk Receptionist
Moxy Hotel
San Diego, CA
05.2024 - Current
- Crafted unique cocktails using fresh ingredients and artisanal spirits.
- Provided exceptional customer service in a fast-paced environment.
- Maintained cleanliness of bar area and ensured proper sanitation practices.
- Collaborated with kitchen staff to synchronize food and beverage orders.
- Handled cash transactions accurately and processed payments promptly.
- Performed opening and closing duties including restocking supplies.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Neatly sliced and pitted fruit for garnishing drinks.
- Maintained a clean and organized reception area for guests.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Responded to inquiries and room requests made online, by phone, and via email.
Owner/Operator
Janae Luxe Pilates Studio
01.2006 - Current
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed hiring and training of new department managers to drive organizational improvements.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Hosted fundraising events for various charities to boost brand awareness and community engagement.
Bartender
Snake Oil Cocktail Company
San Diego, CA
06.2022 - 01.2023
- Provide a welcoming atmosphere and memorable experience for all guests.
- Skillfully prepare standard as well as exotic mixed beverages in a timely manner.
- Adhere to all sanitation guidelines by keeping workstation clean and organized.
- Assess customer’s needs and preferences and make recommendations.
- Crafted unique cocktails using fresh ingredients and house-made syrups.
- Provided exceptional customer service in fast-paced bar environment.
- Maintained cleanliness and organization of bar area throughout shifts.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Comp Bartender
Embassy Suites
San Diego, California
05.2021 - 05.2022
- Managed bar area, including cocktail design, menu, regulation compliance and customer relationships.
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
- Accurately and consistently batched large amounts of cocktails for ease of service during heavy traffic customer flow.
- Set up systems to help efficiently organize and maintain cleanliness of bar and storage area.
- Provided exceptional customer service to enhance guest experiences.
- Maintained cleanliness and organization of bar area and equipment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Assisted in setting up the bar for service shift.
Bartender
Acrobat Outsourcing
02.2017 - 02.2018
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Communicated product knowledge to facilitate guest decision making.
- Monitored cash registers and collected payments for drinks and food.
Bartender/Shift Manager
Club Rose
06.1998 - 09.2001
- Reduced inventory losses by creating new drink menu items to move older products.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Upsold customers from shelf to premium brands to help boost sales.
- Managed up to 100 customers per shift while simultaneously assisting 3 bar servers.
Certification
- Alcohol Beverage Control
- Training for Intervention Procedures
References
Available upon request
Timeline
Bartender/Front Desk Receptionist
Moxy Hotel
05.2024 - Current
Bartender
Snake Oil Cocktail Company
06.2022 - 01.2023
Comp Bartender
Embassy Suites
05.2021 - 05.2022
Bartender
Acrobat Outsourcing
02.2017 - 02.2018
Owner/Operator
Janae Luxe Pilates Studio
01.2006 - Current
Bartender/Shift Manager
Club Rose
06.1998 - 09.2001