Jessica Walker
Miami Gardens,FL
Summary
Experienced and dependable professional with over 10 years in the restaurant industry, including 7+ years in management. Strong leadership, customer service, and team development skills, combined with current experience in education. Proven ability to manage operations, lead teams, and multitask effectively in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Teacher
Family Christian Association of America
Opa-locka, FL
01.2023 - Current
- Plan and deliver engaging lessons to students
- Maintain classroom management and a positive learning environment
- Adapt instruction to meet diverse student needs
- Communicate with parents and staff to support student success
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated student learning through interactive and collaborative activities.
- Assessed student progress and adjusted instructional strategies accordingly.
- Implemented classroom management techniques to foster a positive learning environment.
- Mentored new teachers on effective teaching practices and classroom strategies.
- Collaborated with parents and community resources to support student needs.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Manager
Five Guys Burger And Fries
Miami, FL
01.2017 - Current
- Supervise daily restaurant operations and ensure high performance standards
- Lead, train, and schedule team members
- Monitor inventory, food quality, and safety compliance
- Handle customer concerns and resolve issues professionally
- Manage cash handling, deposits, and store reporting
- Maintain a clean, organized, and efficient work environment
- Implemented inventory management techniques to optimize stock levels and reduce waste.
- Led staff training programs to enhance team performance and operational efficiency.
- Supervised daily restaurant operations to ensure high-quality customer service and satisfaction.
- Developed and enforced standard operating procedures for food preparation and safety compliance.
Crew Member
Five Guys
01.2015 - 01.2017
- Delivered excellent customer service in a fast-paced setting
- Prepared food orders accurately and efficiently
- Maintained cleanliness and followed food safety procedures
Team Member
BurgerFi
Miami, FL
01.2013 - 01.2015
- Assisted customers with orders and ensured satisfaction
- Prepared food according to company standards
- Provided exceptional customer service in fast-paced environment.
- Operated kitchen equipment and adhered to food safety standards.
- Assisted in training new team members on procedures and best practices.
- Maintained cleanliness and organization of dining area and kitchen.
- Collaborated with team members to ensure efficient order fulfillment.
- Monitored inventory levels and communicated supply needs to management.
- Resolved customer concerns promptly, ensuring satisfaction with service experience.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
Cashier
KFC
Miami, FL
01.2011 - 01.2012
- Provided friendly customer service and processed transactions
- Assisted with food preparation and kitchen duties
- Maintained cleanliness of dining and kitchen areas
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Miami Norland Senior High School
Miami Fl06.2011
Skills
- Led diverse teams in executing strategic initiatives to meet organizational objectives Oversaw team dynamics and fostered a culture of accountability and excellence Championed collaborative efforts to drive project success and enhance team performance
- Implemented strategies to ensure superior customer service, fostering client satisfaction
- Oversaw project timelines and resource allocation to enhance operational efficiency Led teams in executing complex tasks concurrently to meet strategic objectives Championed initiatives that improved workflow and productivity across departments
- Led design and implementation of staff development programs to enhance workforce capabilities Managed training initiatives aligned with organizational goals to optimize employee growth Directed continuous learning efforts to strengthen team competencies and operational effectiveness
- Managed cash transactions and compiled detailed reporting to ensure financial accuracy
- Monitored food safety protocols to maintain compliance with industry regulations
- Utilized communication skills to facilitate clear and efficient information exchange
- Applied analytical skills to identify and resolve complex issues, ensuring seamless workflow
Additional Information
- Proven ability to balance multiple jobs and responsibilities
- Strong work ethic and reliability
Timeline
Teacher
Family Christian Association of America
01.2023 - Current
Manager
Five Guys Burger And Fries
01.2017 - Current
Crew Member
Five Guys
01.2015 - 01.2017
Team Member
BurgerFi
01.2013 - 01.2015
Cashier
KFC
01.2011 - 01.2012
High School Diploma -
Miami Norland Senior High School