Jessica Wall
Greensburg,PA
Summary
Dedicated Pharmacist offering 5 years of experience ensuring accurate review, processing and dispensing of medications in alignment with orders. Skilled in collaborating with team members to expedite urgent requests while maintaining focus on safety, accuracy and confidentiality. Advanced communicator with all levels of staff, clients, management and healthcare administrators.
Overview
9
9
years of professional experience
Work History
Specialty Pharmacist
CVS Specialty
Monroeville, PA
08.2017 - Current
- Assist patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Review patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes.
- Educate patients on possible drug interactions, potential side effects and optimal methods of administration.
- Comply with strict health, industry and organizational regulations to maintain patient safety.
- Evaluate appropriateness of drug therapy based on patient-specific factors and drug information.
- Provide medication counseling to patients as needed and documented appropriately.
- Report adverse drug events (ADE) and medication errors in alignment with regulatory policies and procedures.
- Provide consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Compare prescription details against safety standards and insurance requirements to support patients.
- Review and evaluate orders for non-formulary and restricted drugs for appropriateness and compliance.
- Mentor staff of pharmacy technicians by delivering focused quality training based on published company standard operating procedures.
Pharmacy Intern
CVS Specialty
Monroeville, PA
12.2013 - 08.2017
- Addressed customer questions regarding refills, insurance EOBs and status prescriptions filling.
- Contacted insurance companies to resolve claims issues.
- Communicated closely with patients, ensuring medical information was kept private.
- Interacted with healthcare professionals to support timely and proper processing of prescriptions.
- Used pharmacy software to enter prescription and insurance information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Pharmacy Technician
Giant Eagle
Murrysville, PA
02.2013 - 08.2013
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Stocked, labeled and inventoried medication to keep accurate records.
- Counted, measured, and compounded medications following standard procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
Education
Doctor of Pharmacy -
Duquesne University
Pittsburgh, PA05.2017
Bachelor of Science - Biology
University Of Pittsburgh
Greensburg, PA04.2012
Skills
- Customer service, education, and counseling
- Documentation and reporting
- Interpersonal and written communication
- Strong clinical judgment
- Quality review processes
- Drug utilization review
- Interaction monitoring
- Monitoring therapeutic effectiveness
Timeline
Specialty Pharmacist
CVS Specialty
08.2017 - Current
Pharmacy Intern
CVS Specialty
12.2013 - 08.2017
Pharmacy Technician
Giant Eagle
02.2013 - 08.2013
Doctor of Pharmacy -
Duquesne University
Bachelor of Science - Biology
University Of Pittsburgh