Jessica Wallis
Hermiston,Oregon
Summary
Resourceful and self-assured manager with over 10 years of diverse supervisory experience spanning healthcare and property management environments. Proven track record in streamlining operations, driving team performance, and improving service delivery across fast-paced, high-accountability settings. Highly experienced in referral coordination and front office management, including new specialty clinic referrals for Cardiology, Pulmonology, and Neurology,with a sharp eye for detail to ensure timely, accurate care transitions. Demonstrated ability to manage complex workflows, lead cross-functional teams, and implement systems that enhance efficiency, compliance, and patient satisfaction. Successfully contributed to the launch of three new clinics, supporting organizational growth and expanded lines of service. Adept at balancing operational demands with people-centered leadership bringing clarity, structure, and calm to dynamic teams.
Overview
8
8
years of professional experience
Work History
Front Office Assistant/ Shift Lead
Good Shepherd Health Care System
Hermiston, OR
02.2025 - Current
- Serve as shift lead in a high-volume Internal Medicine clinic, ensuring smooth patient flow and effective call handling.
- Trusted to fill in for Practice Manager, leading daily huddles, assigning tasks, and ensuring staff alignment on clinic goals.
- Train and mentor new front office staff on Epic scheduling, referral workflows, and patient registration procedures.
- Monitored call volumes and staff performance using the Comstice dashboard, implementing real-time interventions that improved response times and reduced call abandonment rates to under 9%.
- Provide front-line Epic support, troubleshooting issues and assisting with template and scheduling updates.
- Support clinical team by coordinating complex referrals, authorizations, and follow-up appointments.
- Promote a culture of teamwork and continuous improvement by suggesting workflow enhancements and addressing patient needs promptly.
Patient Referral Coordinator
Family Health Associates
Hermiston, OR
01.2023 - 02.2025
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Communicated with insurance companies to verify coverage and obtain authorizations for specialty referrals.
- Verified patient insurance eligibility and entered patient information into system.
- Answered over 80 incoming calls weekly, increasing phone metrics to 98 percent.
- Resolved customer complaints using established follow-up procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Assistant Teacher
Hermiston School District
Hermiston, OR
07.2022 - 01.2023
- Supported student physical, mental, and social development using classroom games and activities.
- Offered student support through special accommodations, extra assistance, and assessments.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
Senior Property Manager
Quantum Residential
Hermiston, OR
03.2020 - 09.2021
- Managed day-to-day operations of two residential apartment communities total of 120 units
- Managed a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives
- Prepared and monitored annual operating budget, achieving occupancy and rent goals
- Developed and implemented effective marketing and advertising strategies
- Increased resident retention while achieving optimal rent increases upon lease expiration
- Provided exceptional customer service skills to all current and future residents
- Completed financial reporting for property owners.
Assistant Manager of Operations Marketing Director
Regency Pacific Management
Hermiston, OR
01.2018 - 03.2020
- Met sales and occupancy goals by implementing targeted marketing strategies
- Coordinated move-in processes, ensuring compliance with HIPPA requirements
- Built community awareness through outreach, events, and referral source engagement
- Provided exceptional customer service to residents and families
- Completed monthly financial reports and tracked operational performance
Education
High School Diploma -
Echo High School
Echo, OR06.2004
Skills
- Epic Systems (Scheduling, Referrals, Registration, MyHealth Portal)
- Specialty Clinic Referrals (Cardiology, Pulmonology, Neurology)
- Comstice Call Dashboard Monitoring
- Microsoft Office Suite Data Entry Office Management
- Pre-Authorizations Insurance Verification Caseload Management
- Shift Lead – Internal Medicine (High-Volume Call Environments)
- Workflow Optimization Professional Correspondence HIPAA Compliance
- Employee Training Team Leadership Problem Solving Accountability
- Daily Huddle Facilitation Manager Support Projects
Licenses
Oregon Mortgage Loan Originators License
2021 (currently inactive)
Timeline
Front Office Assistant/ Shift Lead
Good Shepherd Health Care System
02.2025 - Current
Patient Referral Coordinator
Family Health Associates
01.2023 - 02.2025
Assistant Teacher
Hermiston School District
07.2022 - 01.2023
Senior Property Manager
Quantum Residential
03.2020 - 09.2021
Assistant Manager of Operations Marketing Director
Regency Pacific Management
01.2018 - 03.2020
High School Diploma -
Echo High School