Erin Zamora
San Antonio,TX
Summary
Led multitask patient service workflows, coordinating complex scheduling and insurance verification to support efficient clinic operations.
Overview
1
1
Language
1
1
Certification
21
21
years of professional experience
Work History
Front Desk/ Office Manager
The Wellness Lounge
San Antonio, TX
05.2024 - 09.2026
- Directed front desk operations, cash handling, and inbound call support.
- Managed office staff and providers.
- Coached administrative staff to strengthen professional development.
- Resolved patient concerns, supporting stronger satisfaction and retention.
- Conducted new client sales consultations, maintained high close rate, and coordinated scheduling with staff.
- Managed social media accounts to expand online engagement and brand visibility.
- Directed daily office operations, including appointment scheduling and meeting coordination.
- Implemented new software systems across practice workflows.
- Maintained confidential employee records in compliance with privacy regulations.
- Supported hiring process by screening resumes, conducting initial interviews, and coordinating candidate assessments.
- Prepared reports on office expenses, budget variances, and operational performance.
- Guided staff toward goals through task delegation and follow-up.
- Maintained product and service knowledge to support sales and client education.
- Applied treatment planning and sales expertise to support revenue growth.
- Trained new staff on treatments and procedures to support consistent service quality.
- Coordinated rep meetings for continuing education, building staff expertise.
Med Spa Coordinator/Social Media Coordinator
Four Seasons OB/GYN, M.D., P.A.
San Antonio, TX
02.2022 - 02.2024
- Directed daily med spa operations and maintained smooth service delivery with strong client satisfaction.
- Oversaw product ordering to keep supplies stocked and support service continuity.
- Conducted consultations and closed treatment sales, generating $70k in monthly revenue consistently.
- Planned training for aestheticians to strengthen staff skills and elevate service quality.
- Expanded weight loss clinic services, growing client base and broadening offerings.
- Coordinated scheduling for appointments and follow-ups to improve client flow and retention.
- Completed post-procedure patient calls to support comfort and treatment outcomes.
- Managed incoming patient calls for med spa, delivering timely and professional responses.
- Provided consistent customer service to every patient and upheld high care standards.
Insurance Verification Specialist
Four Seasons OB/GYN, M.D., P.A.
San Antonio, TX
06.2017 - 02.2022
- Accurate insurance verification supported smooth patient intake for busy medical practice.
- Clear coverage guidance improved patient understanding of benefits.
- Detailed explanations of deductibles and out-of-pocket costs reduced billing confusion.
- Resolved insurance and billing discrepancies to support clean account status.
- Timely communication with insurance companies confirmed coverage details.
- Accurate patient information supported reliable records management.
- Complete claims processing supported timely submission of documentation.
- Thorough account audits improved billing accuracy.
- New employee training strengthened verification consistency.
- Strict patient confidentiality and HIPAA compliance protected sensitive information.
Insurance Verification Specialist
Lab Company
San Antonio, TX
10.2015 - 06.2017
- Directed accurate insurance verification to streamline patient intake for busy medical practice.
- Delivered clear coverage guidance that improved patient understanding of benefits.
- Clarified deductibles and out-of-pocket costs to minimize billing confusion.
- Addressed insurance and billing discrepancies to preserve clean account status.
- Managed timely communication with insurance carriers to confirm coverage details.
- Maintained accurate patient information to support reliable records management.
- Oversaw complete claims processing and timely documentation submission.
- Performed detailed account audits to strengthen billing accuracy.
- Trained new employees to improve verification consistency across team.
- Maintained strict patient confidentiality and HIPAA compliance to protect sensitive information.
Front Desk Lead
UT Medicine / UTHSCSA
San Antonio, TX
06.2005 - 06.2015
- Managed insurance verification workflow to support patient intake for busy medical practice.
- Delivered coverage guidance that improved patient understanding of benefits.
- Clarified deductibles and out-of-pocket costs to reduce billing confusion.
- Resolved insurance and billing discrepancies to protect clean account status.
- Coordinated communication with insurance carriers to confirm coverage details.
- Maintained accurate patient information to support reliable records management.
- Oversaw claims processing and timely documentation submission.
- Conducted detailed account audits to improve billing accuracy.
- Trained new employees to strengthen verification consistency across team.
- Maintained strict patient confidentiality and HIPAA compliance to protect sensitive information.
Education
Associate of Science
Alamo Colleges
San Antonio, TX10-2026
High School Diploma -
John Marshall High School
San Antonio, TXSkills
Supported health insurance policy understanding
Assisted team leadership activities
Handled customer communication
Worked with point-of-service health insurance
Managed HIPAA compliance tasks
Supported medical sales efforts
Assisted employee relations tasks
Handled Medicare-related information
Used professional phone etiquette
Helped resolve conflicts
Used inventory management software
Provided supervising support
Worked with medical records
Used Microsoft Outlook
Handled business management tasks
Supported team motivation efforts
Tracked inventory control
Assisted retail marketing campaigns
Reviewed health insurance referral rules
Supported team management tasks
Managed patient records
Used time management skills
Processed health insurance authorizations
Handled multi-line phone systems
Reviewed health insurance details
Used strong communication skills
Worked in call center settings
Used EMR and EHR systems
Provided customer support
Collected healthcare provider information
Handled HMO insurance details
Followed state healthcare regulations
Supported training and development
Handled cash transactions
Built customer relationships
Supported patient interactions
Demonstrated leadership
Used medical terminology
Communicated clearly
Entered data accurately
Assisted with training oversight
Worked in hospital settings
Completed delegation tasks
Managed staff schedules
Processed medical billing
Used Microsoft Office
Reviewed prior authorization requirements for health insurance
Supported account management tasks
Updated patient demographics
Processed medical referrals
Assisted vendor contract negotiation
Made sound decisions
Provided customer service support
Supported workforce planning
Handled administrative tasks
Used employee scheduling software
Supported sales activities
Handled operational management tasks
Worked as clinical coordinator
Managed scheduling tasks
Collected data
Tracked performance
Set sales goals
Followed patient follow-up protocols
Supported medical management tasks
Maintained patient confidentiality
Used Epic
Followed OSHA compliance standards
Used POS systems
Managed electronic health records
Supported strategic planning
Worked in surgery settings
Served as medical receptionist
Handled insurance verification
Supported customer service
Used desktop applications
Tracked sales growth
Tracked customer satisfaction
Applied health insurance knowledge
Verified health insurance through online portal
Used EMR systems
Handled office management tasks
Supported management activities
Tracked sales revenue
Reviewed explanation of benefits for medical claims
Improved customer satisfaction
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Driver's License
Languages
English
Timeline
Front Desk/ Office Manager
The Wellness Lounge
05.2024 - 09.2026
Med Spa Coordinator/Social Media Coordinator
Four Seasons OB/GYN, M.D., P.A.
02.2022 - 02.2024
Insurance Verification Specialist
Four Seasons OB/GYN, M.D., P.A.
06.2017 - 02.2022
Insurance Verification Specialist
Lab Company
10.2015 - 06.2017
Front Desk Lead
UT Medicine / UTHSCSA
06.2005 - 06.2015
Associate of Science
Alamo Colleges
High School Diploma -
John Marshall High School