Jessica Walsh
Wake Forest,NC
Summary
Proven leader in customer service and office management, adept at enhancing client satisfaction and streamlining operations. At Anne Everett Rae, I spearheaded initiatives that significantly improved efficiency and confidentiality, showcasing my expertise in administrative duties and interpersonal communication. Successfully managed social media to boost sales, demonstrating a blend of hard and soft skills essential for dynamic business environments. Passionate about fundraising and creating awareness for pediatric cancer and other pedicatric illnesses.
Overview
17
17
years of professional experience
Work History
Executive Administrative Assistant /Customer Service Manager
Anne Everett Rae
09.2022 - Current
- Full responsibility for all customer interaction and customer service online and in person if necessary
- Maintain confidentiality when handling all sensitive information, protecting company interests and employee privacy.
- Handle all administrative tasks; ordering of office supplies and production supplies, maintaining inventory levels (excel), managing purchase orders as well as training documents allowing executives to focus on high-priority responsibilities without distraction.
- Streamline the CEO's schedule to optimize time management by efficiently prioritizing tasks, meetings and appointments
- Conduct research and gather pertinent information for CEO's meetings, presentations, conferences and other professional obligations. ( Canva and Powerpoint)
- Coordinate and book any airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips for CEO's
- Managing social media accounts to help increase sales and promote company products (Canva)
- .Follow up on potential sales leads and initiate new marketing strategies to bring in new business
Owner/Startup Founder
QT Bracelets
05.2022 - Current
- Started my own company in honor of my daughter, Teagan to honor loved ones. Profits of my business go to non profit organizations in the fight against pediatric cancer.
- Partner with local communities in fundraising events to raise awareness for different causes
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, communities and local businesses resulting in repeat business and referrals.
Executive Assisstant/Production Worker
Anne Everett Rae
01.2017 - 07.2018
- Assisted and led production of customized embroidery clothing using BabyLock machines
- Interfaced with clients to discuss and confirm specialized orders
- Created a handbook for new employees
- Quality Control on all products going out to clients to ensure 100% client satisfaction
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Volunteer / Side Walker/Fundraiser Committee
Panther Creek Inspiration Ranch
08.2015 - 03.2016
- Provide support and assistance for riders, aiding the instructors in lesson activities
- Assist in fundraising projects for the organizations Annual Gala
Volunteer
Seacrh Homeless Services
01.2014 - 05.2015
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Specialist Recruiter / Headhunter - Engineering
DAV Profesional Placements Group
10.2009 - 10.2013
- Sourcing of engineering candidates from entry level positions to Directors and CEO's
- Screening Ad response, headhunting, searching internet portals and company database
- Compiling Resumes for candidates
- Conduct references and all background checks on candidates
- Headhunting
- Negotiating salaries on behalf of the candidates
- All administrative duties entailed in placing candidates in new positions
- Setting up interviews, organizing travel arrangements and coordinating scheduled with candidates and interview panel
International Travel Consultant
Flight Centre
04.2009 - 09.2009
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Stewardess
Crystal Cruises
11.2007 - 02.2009
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
- Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
- Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.
Education
Bachelors of Commerce - Tourism
University of Pretoria
Pretoria, South Africa12.2007
High School Diploma -
De La Salle Holy Cross College
South Africa12.2004
Skills
- Customer Service
- Office Management
- Administrative Duties
- Information confidentiality
- Social Medica Management
- Fundraising
- Event & Travel Management
- Recruitment & Headhunting
- Ecommerce platforms
Timeline
Executive Administrative Assistant /Customer Service Manager
Anne Everett Rae
09.2022 - Current
Owner/Startup Founder
QT Bracelets
05.2022 - Current
Executive Assisstant/Production Worker
Anne Everett Rae
01.2017 - 07.2018
Volunteer / Side Walker/Fundraiser Committee
Panther Creek Inspiration Ranch
08.2015 - 03.2016
Volunteer
Seacrh Homeless Services
01.2014 - 05.2015
Specialist Recruiter / Headhunter - Engineering
DAV Profesional Placements Group
10.2009 - 10.2013
International Travel Consultant
Flight Centre
04.2009 - 09.2009
Stewardess
Crystal Cruises
11.2007 - 02.2009
Bachelors of Commerce - Tourism
University of Pretoria
High School Diploma -
De La Salle Holy Cross College
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