Jessica Ward
Lubbock,TX
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
Work History
Business Intelligence Research and Data Migration
Kuva Systems
Remote, Texas
05.2022 - Current
- Integrated BI assets into customer relationship management tasks, improving service personnel's available intelligence.
- Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
- Designed customized data collection models for specific visualization tasks.
- Assisted in building various business plans.
- Collected data from wide-ranging sources.
Paraprofessional
Frenship High School
Wolfforth, TX
07.2021 - Current
- Developed and maintained positive relationships with students, promoting positive attitude toward learning
- Used computers and audio-visual aids to create strong presentations and lecture materials.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes
Registered Behavior Technician
Caprock Behavioral Solutions
Lubbock, TX
05.2020 - 07.2021
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Used Catalyst to document patient information, progress notes and treatment plans.
- Scanned documents and saved in database to keep records of essential organizational information.
- Accurately handled data entry for 12 clients into company-based software.
Front Office Clerk - Long Term Substitute
Oak Ridge Elementary
Lubbock, TX
09.2019 - 03.2020
- Maintained databases appropriate to various records, reports and documents.
- Reviewed and streamlined digital file systems to reduce usage errors.
- Produced high-quality communications for internal and external use.
- Screened visitors and issued badges to maintain safety and security.
- Took more than 30 incoming calls per day, provided information and routed callers to correct personnel.
- Provided clerical support, addressing routine and special requirements.
IT PMO Intern
Schumacher Clinical
Lafayette, LA
05.2017 - 08.2017
- Developed project management roadmap to define project objectives, timelines and milestones.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Education
Working Towards Bachelor Of Arts (B.A.) - Business
Texas Tech University
Lubbock, TX 07.2014 - Current
High School Diploma -
Klein Collins High School
Spring 08.2010 - 05.2013
Skills
Microsoft software proficiency
Data analysis
Office administration
Spreadsheet management
Process optimization
Documentation and reporting
Word processing
Maintains confidentiality
Effective communication and listening skills
Schedule Management
82 WPM typing speed
Timeline
Business Intelligence Research and Data Migration
Kuva Systems
05.2022 - Current
Paraprofessional
Frenship High School
07.2021 - Current
Registered Behavior Technician
Caprock Behavioral Solutions
05.2020 - 07.2021
Front Office Clerk - Long Term Substitute
Oak Ridge Elementary
09.2019 - 03.2020
IT PMO Intern
Schumacher Clinical
05.2017 - 08.2017
Working Towards Bachelor Of Arts (B.A.) - Business
Texas Tech University
07.2014 - Current
High School Diploma -
Klein Collins High School
08.2010 - 05.2013