Jessica Ward
Lubbock,TX
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
Work History
Business Intelligence Research and Data Migration
Kuva Systems
Remote, Texas
05.2022 - Current
- Integrated BI assets into customer relationship management tasks, improving service personnel's available intelligence.
- Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
- Designed customized data collection models for specific visualization tasks.
- Assisted in building various business plans.
- Collected data from wide-ranging sources.
Paraprofessional
Frenship High School
Wolfforth, TX
07.2021 - Current
- Developed and maintained positive relationships with students, promoting positive attitude toward learning
- Used computers and audio-visual aids to create strong presentations and lecture materials.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes
Registered Behavior Technician
Caprock Behavioral Solutions
Lubbock, TX
05.2020 - 07.2021
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Used Catalyst to document patient information, progress notes and treatment plans.
- Scanned documents and saved in database to keep records of essential organizational information.
- Accurately handled data entry for 12 clients into company-based software.
Front Office Clerk - Long Term Substitute
Oak Ridge Elementary
Lubbock, TX
09.2019 - 03.2020
- Maintained databases appropriate to various records, reports and documents.
- Reviewed and streamlined digital file systems to reduce usage errors.
- Produced high-quality communications for internal and external use.
- Screened visitors and issued badges to maintain safety and security.
- Took more than 30 incoming calls per day, provided information and routed callers to correct personnel.
- Provided clerical support, addressing routine and special requirements.
IT PMO Intern
Schumacher Clinical
Lafayette, LA
05.2017 - 08.2017
- Developed project management roadmap to define project objectives, timelines and milestones.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Education
Working Towards Bachelor Of Arts (B.A.) - Business
Texas Tech University
Lubbock, TX 07.2014 - Current
High School Diploma -
Klein Collins High School
Spring 08.2010 - 05.2013
Skills
Microsoft software proficiencyundefined
Timeline
Business Intelligence Research and Data Migration
Kuva Systems
05.2022 - Current
Paraprofessional
Frenship High School
07.2021 - Current
Registered Behavior Technician
Caprock Behavioral Solutions
05.2020 - 07.2021
Front Office Clerk - Long Term Substitute
Oak Ridge Elementary
09.2019 - 03.2020
IT PMO Intern
Schumacher Clinical
05.2017 - 08.2017
Working Towards Bachelor Of Arts (B.A.) - Business
Texas Tech University
07.2014 - Current
High School Diploma -
Klein Collins High School
08.2010 - 05.2013
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