Jessica Ward
Palatine,IL
Summary
Dedicated Indivdual with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Regional Sales Manager
Cafe Zupas
, IL
07.2023 - Current
- Organized trade shows, exhibitions, and other events to showcase products.
- Developed strategies and plans for regional sales growth.
- Cultivated an environment that fostered teamwork among regional sales staff members.
- Led, coached and developed employees to achieve sales goals.
- Prospected, identified, and cultivated relationships with contacts to promote product lines and solutions.
- Resolved customer inquiries promptly as well as escalated issues when necessary.
- Established relationships with key accounts in the region through personal visits and phone calls.
General Manager
Chipotle Mexican Grill
Indianapolis, IN
03.2017 - 07.2023
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided guidance and support to Junior general managers in order to foster an atmosphere of cooperation throughout the organization.
Education
GED -
Mooresville High School
Mooresville, IN01-2008
Skills
- Interpersonal Communication
- Goal Setting and Performance Metrics
- Attention to Detail
- Customer Service
- Conflict Resolution
- Operations Management
- Strategic Planning
- Analytical Thinking
- Staff Coordination
- Motivational and Inspirational
- Compliance Monitoring
- Leadership skills
- Training and coaching
- Quick learner
- Problem solver
Certification
- ServSafe Proctor
Timeline
Regional Sales Manager
Cafe Zupas
07.2023 - Current
General Manager
Chipotle Mexican Grill
03.2017 - 07.2023
GED -
Mooresville High School