Jessica Wark
Albany,OR
Summary
Expert in designing and managing both site-based and online training programs, ensuring effective learning and development. Proven ability to maximize resources to create engaging training environments that foster collaboration and growth.
Overview
16
16
years of professional experience
Work History
Branch Manager
Elwood Staffing
Albany, OR
10.2024 - Current
- Managing a Recruiter and an On-Site Manager.
- Responsible for all branch operations including payroll and reporting.
- Keeping client satisfaction high and associate turnover low.
- Continuing all the responsibilities of the Business Development Manager role.
Business Development Manager
Elwood Staffing
Albany, OR
10.2023 - 10.2024
- Spearheaded growth in multiple sales markets, including Albany, Corvallis, and Salem.
- Utilized consultative selling techniques to cultivate pipeline, present proposals, and secure business.
- Launched new business through in-person and phone cold calls, partnering with recruitment team to cultivate client relationships and fill positions.
Winery Sales Ambassador Manager
Willamette Valley Vineyards
09.2022 - 10.2023
- Led sales team of 23 professionals, achieving year-over-year growth in sales revenue.
- Developed sales strategies and monthly specials, enhancing customer engagement.
- Mentored sales professionals and established continuous training programs.
- Established solid relationships with key customers, sustaining high levels of customer satisfaction and loyalty.
Support Technician
Open Dental Software
06.2020 - 07.2021
- Excelled in a remote position, demonstrating initiative and self-learning capabilities.
- Offered training for dental office staff and dentists on utilizing office software.
- Utilized technical knowledge to troubleshoot and resolve software issues effectively, ensuring high customer satisfaction.
Education Consultant / Solution Sales Representative
Promethean World
05.2016 - 05.2019
- Trained administrators and educators on hardware and software.
- Developed customized training programs.
- Facilitated solutions selling for educational hardware and software, overseeing partnerships with school districts.
- Exhibited innovative technology at trade shows targeting district administrators.
- Nurtured and upheld strong client connections, offering continuous assistance and facilitating effective product integration.
Teacher
Various
08.2009 - 05.2015
- Crafted and presented engaging lessons in elementary classroom, elevating learning outcomes and test scores.
- Implemented a reading program, increasing reading accuracy and comprehension.
- Captivated students through dynamic public speaking and creative learning strategies.
Sales and Customer Service Representative
State Farm
08.2013 - 12.2014
- Certified Producer specializing in life and automotive insurance.
- Conducted outbound calls offering insurance quotes and transforming prospects into customers.
- Established and preserved strong customer connections, responding to needs and securing satisfaction.
Supervisor
Brooks Brothers
08.2012 - 07.2013
- Developed a store training manual and trained new hires.
- Managed merchandising, operations, and customer service for a $1.2 billion brand.
- Top store fundraiser for the Make-a-Wish campaign.
- Maximized customer satisfaction by delivering exceptional service and implementing effective solutions.
Education
Scrum Master Certified - Project Management
Scrum Alliance
Westminster10-2024
M.A. - Business Management and Leadership
Liberty University
Lynchburg, VA01.2012
B.A. - Education
Bushnell University
Eugene, OR01.2009
Skills
- Team Leadership and Coaching
- Public Speaking and Training
- Training Material Design
- Develop Learning Programs
- Digital Teaching Methods
References
References available upon request.
Timeline
Branch Manager
Elwood Staffing
10.2024 - Current
Business Development Manager
Elwood Staffing
10.2023 - 10.2024
Winery Sales Ambassador Manager
Willamette Valley Vineyards
09.2022 - 10.2023
Support Technician
Open Dental Software
06.2020 - 07.2021
Education Consultant / Solution Sales Representative
Promethean World
05.2016 - 05.2019
Sales and Customer Service Representative
State Farm
08.2013 - 12.2014
Supervisor
Brooks Brothers
08.2012 - 07.2013
Teacher
Various
08.2009 - 05.2015
Scrum Master Certified - Project Management
Scrum Alliance
M.A. - Business Management and Leadership
Liberty University
B.A. - Education
Bushnell University