Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Washburn

Rock Island,IL

Summary

Passionate social worker with 10+ years of experience demonstrating a dedication to servicing disadvantaged youth and adults, including high-risk health and special needs populations. Proven ability to establish positive relationships with community supports, health providers and caregivers to meet identified needs. Strong analytical skills with experience investigating population trends, failures, and successes. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.

Overview

13
13
years of professional experience

Work History

PROGRAM SPECIALIST - SOCIAL WORK

Meridian Health Plan
03.2018 - Current
  • Coordinate safe and effective transition of care for inpatient members up to and following discharge.
  • Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
  • As a team leader, assisted in finalizing agendas and facilitating team meetings.
  • Worked alongside other professionals to outline and implement program plans and objectives.
  • Built strong relationships with external partners to secure resources and support necessary for program success.
  • Coordinated training sessions for staff on new tools or methodologies, promoting a culture of skill development within the organization.

ADOPTION AND FOSTER CARE LICENSING SPECIALIST

The Center for Youth and Family Solutions
01.2016 - 01.2018
  • Completed extensive investigation of prospective families, submitting a comprehensive home study report to support approval decisions.
  • Developed comprehensive training materials for prospective returning clients, ensuring consistent understanding of licensing policies and procedures.
  • Improved compliance rates by conducting thorough audits and providing detailed feedback on areas for improvement.
  • Conducted extensive research to support the preparation of comprehensive market analyses for prospective clients, helping to identify potential licensing opportunities.

FAMILY SUPPORT SERVICES SUPERVISOR

Lutheran Services in Iowa
01.2012 - 01.2016


  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.

Education

PSYCHOLOGY AND SOCIOLOGY, B.A. -

Saint Ambrose University
12.2011

EARLY CHILDHOOD EDUCATION, A.S. -

Des Moines Area Community College
12.2008

DIPLOMA -

Rock Island High School
Rock Island, IL

Skills

  • Case Management
  • NCQA and CMS Standards
  • Investigations expertise
  • Compliance understanding
  • Reporting skills
  • Compliance Monitoring

Timeline

PROGRAM SPECIALIST - SOCIAL WORK

Meridian Health Plan
03.2018 - Current

ADOPTION AND FOSTER CARE LICENSING SPECIALIST

The Center for Youth and Family Solutions
01.2016 - 01.2018

FAMILY SUPPORT SERVICES SUPERVISOR

Lutheran Services in Iowa
01.2012 - 01.2016

PSYCHOLOGY AND SOCIOLOGY, B.A. -

Saint Ambrose University

EARLY CHILDHOOD EDUCATION, A.S. -

Des Moines Area Community College

DIPLOMA -

Rock Island High School

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Jessica Washburn