Jessica Watkins
Jacksonville,FL
Summary
Results-oriented professional with 10 years of experience and a proven knowledge of customer service, cocktail recipes, and thriving under pressure. Aiming to leverage my abilities to successfully fill the bartending role at your company. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Time Out Sports Grill
Jacksonville, Florida
04.2025 - Current
- Engaged with customers to build rapport and encourage repeat visits.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Stocked ice bins and coolers as needed throughout shift.
- Balanced daily registers and generated sales reports for management.
Bartender
Twin Peaks Restaurants
Jacksonville, Florida
09.2023 - 02.2026
- Maintained cleanliness and organization of the bar area throughout shifts.
- Prepared and served a variety of beverages to enhance guest experiences.
- Engaged with customers to build rapport and encourage repeat visits.
- Managed inventory levels and restocked supplies as needed during shifts.
- Trained new bartenders on menu offerings and service standards.
- Assisted in creating seasonal drink specials to attract customer interest.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Bartender
WILD PITCH SPORTS BAR
Frisco, TX
01.2018 - 06.2022
- Took beverages orders from guests and delivered drinks within reasonable time frames.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Mixed liquor, soda, and bitters to prepare cocktails and other drinks.
- Followed bar recipes to deliver consistent drink quality and control costs.
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
- Served snacks or food items to customers seated at bar.
- Washed and wiped down prep areas, equipment, and utensils.
- Collaborated with manager to contribute to daily, holiday, and themed drink menus.
Bartender
CONCRETE COWBOY
Frisco, TX
07.2019 - 01.2020
- Assisted in creating seasonal drink specials to attract customer interest.
- Greeted customers and provided excellent customer service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Education
High School Diploma -
MANDARIN HIGH SCHOOL
Jacksonville, FL06.2015
Skills
- Age Identification and Compliance
- Beverage preparation
- Point of sale operation
- Time management
- Outgoing personality
- Health codes compliance
- Proficient in mixology
- Preparing garnishes
- Team training and development
- New hire training
- Recipe and menu memorization
- Suggestive selling
- Aloha POS
- Marketing and sales experience
- Cocktail mixing
- Cash handling
- Alcohol awareness procedures
- Team collaboration
- Conflict resolution
- Attention to detail
- Responsible alcohol service
- Problem solving
Certification
• ServSafe Certified
• Food Handler Certified
• Food Handler Certified
References
- Jorge Cabral, General Manager, Wild Pitch, (214) 618-4450, J.cabral@wildpitchfrisco.com
- Magean Lyons, Manager, The Bearded Pig, (904) 609-3901, Mageanashleylyons@gmail.com
Timeline
Bartender
Time Out Sports Grill
04.2025 - Current
Bartender
Twin Peaks Restaurants
09.2023 - 02.2026
Bartender
CONCRETE COWBOY
07.2019 - 01.2020
Bartender
WILD PITCH SPORTS BAR
01.2018 - 06.2022
High School Diploma -
MANDARIN HIGH SCHOOL