Jessica Watters
Casper,WY
Summary
Motivated Service Worker with exceptional social skills, communication abilities, administrative skills, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Ability to process and handle clerical and cash a handling duties. Pursues every opportunity to support team members and proactively address issues.
Overview
18
18
years of professional experience
Work History
Barista
Starbucks
03.2018 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Greeted customers entering store and responded promptly to customer needs.
Lead Server / Hourly Manager
C85 Wonder Bar
08.2017 - 02.2018
- Collect payments from customers
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Count money and make bank deposits
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Service Manager
Outback Steakhouse
10.2007 - 06.2017
- Insuring a guest service centric environment is being maintained
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Maintain food and equipment inventories, and keep inventory records
- Schedule staff hours and assign duties
- Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.
- Resolved customer complaints in professional and timely manner.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
Sales / Collections
Foss Toyota
05.2006 - 09.2007
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Maximized recovery of outstanding debts by utilizing persuasive negotiation techniques and maintaining a professional demeanor in all interactions.
- Enhanced customer relationships through professional communication and negotiation skills, resolving disputes and ensuring timely payments.
- Conducted thorough credit evaluations for potential clients, minimizing bad debt exposure and protecting company assets.
- Leveraged advanced software tools to efficiently manage large portfolios of overdue accounts, prioritizing efforts based on risk assessment and potential impact on cash flow.
- Developed customized payment plans for financially distressed clients, assisting them in meeting their obligations while preserving business relationships.
- Prepare sales slips or sales contracts
- Locate and monitor overdue accounts, using computers and a variety of automated systems
- Negotiate credit extensions when necessary.
Education
Associate of Arts - General Studies
Casper College
Casper, WY05.2021
High School Diploma -
Kelly Walsh High School
Casper, WYSkills
- Service Orientation
- Social Perceptiveness
- Active Learning
- Quality Control Analysis
- Friendly and outgoing
- Cash Handling
- Opening and closing duties
- Recordkeeping and File Management
- Office Administration
- Customer Service
- Team Building and Leadership
- POS system knowledge
Timeline
Barista
Starbucks
03.2018 - Current
Lead Server / Hourly Manager
C85 Wonder Bar
08.2017 - 02.2018
Service Manager
Outback Steakhouse
10.2007 - 06.2017
Sales / Collections
Foss Toyota
05.2006 - 09.2007
Associate of Arts - General Studies
Casper College
High School Diploma -
Kelly Walsh High School