Kathryn DeLorenzo
Las Vegas,NV
Summary
Hardworking and passionate job seeker with strong organizational skills. Eager to secure employment that will offer professional challenges and personal growth. Experienced in customer service and client satisfaction. Able to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Barista
Caesars Palace Hotel And Casino: Starbucks
10.2023 - Current
- Maintain and operate espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Make and serve brand-specific café beverages with focus on speed, quality and consistency.
- Follow exact recipes for mixing and preparing beverage and food items.
- Control line and crowd with quick, efficient service.
Room Service Associate
Banner Health; Northern Colorado Medical Center
02.2021 - 08.2023
- Distributed meals accurately and efficiently
- Assisted patients in set up for meal service
- Communicated requests pertaining to patient dietary changes or requests
- Verified accuracy and quality of orders before delivery
- Provided 3 meals daily for all patients
Youth Service Specialist - Intern
Rodarte Commumity Center
01.2022 - 05.2022
- Maintained safety standards for all youth attending
- Cared for over 50 kids
- Provided conflict resolution between different age groups
- Supervised homework and group studies
- Delivered social/emotional learning lessons and activities
- Facilitated outreach activities to build community awareness
- Created and facilitated recreation and education activities for youths to engage in groups in safe environment
Customer Service Associate
Wawa
09.2015 - 01.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Delivered prompt service to prioritize customer needs
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
- Prepared and served various food and drink items to customer specifications in a fast-paced environment
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Produced over 100 orders every shift
Education
Bachelor of Arts - Psychology
University of Northern Colorado
Greeley, CO05.2022
Skills
- Information Management
- Problem-Solving
- Organizational Abilities
- Multi-Tasking Skills
- Hospitality Service Expertise
- Time Management
- Attention to Detail
- Customer Service
- Youth Advocacy
- Critical thinking
- Communication
- Service orientation
Timeline
Barista
Caesars Palace Hotel And Casino: Starbucks
10.2023 - Current
Youth Service Specialist - Intern
Rodarte Commumity Center
01.2022 - 05.2022
Room Service Associate
Banner Health; Northern Colorado Medical Center
02.2021 - 08.2023
Customer Service Associate
Wawa
09.2015 - 01.2020
Bachelor of Arts - Psychology
University of Northern Colorado
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