Alyssa Murdock
Rome,GA
Summary
Motivated, organized and a dependable individual successful at managing multiple priorities with a superior work ethic. Commended for honesty, hard work and positive attitude. Willingness to take on added responsibilities to meet team goals. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping lines moving smoothly. Consistent ability to stand for long periods of time and safely lift up to 50 pounds.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
Rome, GA
04.2025 - Current
- Prepared high-quality beverages according to standardized recipes.
- Maintained cleanliness and organization of workstations and equipment.
- Provided exceptional customer service, addressing inquiries and resolving concerns.
- Operated espresso machines and other coffee brewing equipment efficiently.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Patient Service Representative
Harbin Clinic
Rome, GA
11.2022 - 03.2023
- Acted as first point of contact and set appointments for prospective clients.
- Addressed client inquiries and updated database information.
- Established and maintained client rapport by utilizing quality customer service.
- Set appointments with salespeople and potential customers.
- Assisted office team by making phone calls, copies and appointments.
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Received in-bound calls and initiated out-bound daily calls to verify that patients can be treated.
- Scheduled and confirmed appointments for patients.
- Used Medical Software to schedule appointments.
- Compiled and reviewed medical charts.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Machine Operator
Neaton Rome Inc.
10.2019 - 11.2022
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Documented daily production data and submitted accurate time logs to keep management up-to- date.
- Maintained assigned equipment and performed daily inspections to increase equipment lifetime.
- Recognized defective material and reported issues to management to facilitate prompt resolution.
- Completed product assembly according to standardized procedures.
- Built and packaged products to comply with multiple work orders and deadlines.
- Kept detailed production records and identified hold-ups.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Verified part numbers and placed parts in appropriate shipping containers.
- Installed protective devices such as bracing, padding, or strapping to prevent shifting or damage during shipping.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Warehouse Receiver
Lowes Distribution Center
08.2020 - 03.2021
- Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
- Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
- Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
- Tied and secured loads to prevent shifting or damage to items.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Consistently met deadlines for loading trailers to meet departure.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Divided and sorted product shipments received using account information and shipping labels.
- Pulled and prepared product for shipment to guarantee loads of exact quantity and product type.
- Examined empty pallets for damage and moved pallets to proper storage areas.
Education
No Degree - Computer Engineering
Arizona State University
Tempe, AZBachelor Of Science - Computer Engineering
Abraham Baldwin Agricultural College
Tifton, GAHigh School Diploma - General Studies
Rome High School
Rome, GA05.2014
Skills
- Manufacturing
- Safety
- Production Operations
- Quality Standards
- Productivity Logs
- Assembly Line Operations
- Quality Inspections
- Preparing Shipments
- Equipment Monitoring
- Machining and Production Standards
- Machine Setup and Shutdown
- Good Communication
- Forklift and Pallet Jack Operation
- Production Documentation
- Teamwork and Communication
- Workplace Safety
- Attention to Detail
- Knowledge of Production Processes
- Shipping and Labeling
- Machinery Operation
- Basic Math
- Regulatory Compliance
- Active Listening
- Ability to Adapt
- Driven and Determined
- Appointment Scheduling
- Patient Care and Confidentiality
- Multi-Line Telephone Systems
- Clinical Messaging
- Reminder Calls
- Demographics Information
- Patient Registration
- Clinical Data Entry
- Call Transfers
- Patient Engagement
- Customer Service
- HIPAA Compliance
- Appointment Confirmation
- Health Information Access Management
- Reading Comprehension
- Computerized Maintenance Management Systems
- Medical Records and Documentation
- Data Entry
- Work Well Independently
- Medical Record Safeguarding
- Patient Information Verification
- Scanning and Imaging Software
- Hospital Inpatient and Outpatient Records
- Data Extraction
- Complex Problem-Solving
- Workers' Compensation Forms
- Computerized Indexing Systems
- Maintain Patient Confidentiality
- Medical Terminology
- Calendar and Scheduling Software
- Customer Conflict Resolution
- Time Management
- Appointment Booking
- Critical Thinking
- Willingness to Learn
- Microsoft Office
- High-Volume Call Environments
- Telephone Headset Expertise
- Clerical Support
- Outbound Calling
- Phone Etiquette Expertise
- Computer Proficiency
- Chart Updating
- Time management
- Attention to detail
- Team player
- Cash handling
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Order taking
- POS systems
- Multitasking and organization
- Clear communication
- Physical stamina
- Hospitality and accommodation
- Positive and professional
- Speedy and efficient
- Calm demeanor
- Customer service
- Adaptable and flexible
- Reliable and dependable
Timeline
Barista
Starbucks
04.2025 - Current
Patient Service Representative
Harbin Clinic
11.2022 - 03.2023
Warehouse Receiver
Lowes Distribution Center
08.2020 - 03.2021
Machine Operator
Neaton Rome Inc.
10.2019 - 11.2022
Bachelor Of Science - Computer Engineering
Abraham Baldwin Agricultural College
High School Diploma - General Studies
Rome High School
No Degree - Computer Engineering
Arizona State University