Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Jessica Weiss

Dickinson,TX

Summary

Forward-thinking General Manager with extensive knowledge of management. Known for success in Customer Service industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services. Reliable employee seeking Management position. Offering excellent communication and good judgment.

Overview

3
3
years of professional experience

Work History

General Manager

Bluewave Express Carwash
Leauge City , Texas
02.2020 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Handled cash accurately and prepared deposits.
  • Resolved problems promptly to elevate customer approval.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
  • Oversaw computer database and physical filing systems.

Manager in Training

Bluewave Express Carwash
Houston Metro, Texas
10.2019 - 02.2020
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Oversaw activities of 10-person team completing customer service transactions and overseeing safety protocols, disciplining and motivating employees to maximize performance.
  • Enhanced supervisory and leadership abilities by working closely with mentoring of active general manager.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained store equipment, printers and fax machines.
  • Identified and diminished performance gaps by coaching and supervising 10 subordinates.

Assistant Manager

Bluewave Express Carwash
Leauge City, TX
03.2019 - 10.2019
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security and handled incidents calmly.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.

Closing Shift Manager

Bluewave Express Carwash
Leauge City, Texas
02.2019 - 03.2019
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Reconciled register sales and receipts and determined if register tape matched total sales in system.
  • Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
  • Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
  • Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

Associate of Science - Business Administration And Management

College of The Mainland
Texas City, TX
12.2022

Skills

  • Human Resources Oversight
  • Policy Development and Enforcement
  • Administrative Management
  • Focus and Follow-Through
  • Mathematical Calculation and Reasoning
  • Business Leadership
  • Sales Promotion
  • Sales Tracking
  • Supplier Monitoring
  • Originality and Creativity
  • Management Training
  • Hiring and Onboarding
  • Financial Statement Review

Timeline

General Manager

Bluewave Express Carwash
02.2020 - Current

Manager in Training

Bluewave Express Carwash
10.2019 - 02.2020

Assistant Manager

Bluewave Express Carwash
03.2019 - 10.2019

Closing Shift Manager

Bluewave Express Carwash
02.2019 - 03.2019

Associate of Science - Business Administration And Management

College of The Mainland

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