JESSICA WELCH
Boston,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Practice Assistant 2
Brigham and Women Hospital
11.2023 - Current
- Analyzed practice performance metrics regularly, identifying areas needing improvement or opportunities for expansion.
- Mentored incoming practice assistants on best practices for various operational aspects within the facility.
- Organized practice events such as health fairs or community outreach programs to strengthen relationships with existing clients while attracting new ones.
- Managed billing and insurance claims processing efficiently, ensuring timely payment collection without unnecessary delays or errors.
- Increased patient retention rates through exceptional interpersonal communication skills and professional demeanor.
- Facilitated effective communication between patients and providers, reducing misunderstandings and fostering trust in the practice.
- Streamlined appointment scheduling for increased patient satisfaction and improved time management.
- Ensured confidentiality of patient information by adhering to HIPAA regulations and implementing secure data practices.
- Contributed to practice growth by providing excellent customer service, resulting in numerous positive reviews and referrals from satisfied patients.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Communicated pertinent information to clients via phone, email, and mail.
Electrician Apprentice
Local 103
06.2021 - 09.2023
- Consulted with management on functionality and lifespan of electrical equipment, advising when continued use may be hazardous.
- Connected wires to circuit breakers, transformers or other components.
- Installed ground leads and connected power cables to equipment.
- Connected wires to circuit breakers, transformers and other components to create working electrical systems.
- Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
- Replaced and repaired lighting fixtures and electrical control and distribution equipment.
- Organized materials and tools in to maintain clean and neat work areas.
- Identified and studied electrical problems to determine correct solutions.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Pulled wire through conduits and through holes in walls and floors.
- Followed state and local building regulations based on National Electrical Code.
Ambulatory Service Representative 2
Boston Medical Center
07.2019 - 06.2021
- Resolved customer complaints using established follow-up procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Engaged with patients to provide critical information.
- Provided excellent customer service to patients and medical staff.
- Reviewed account information and explained charges and other related inquiries from patients and insurance carriers in person or via telephone.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Organized patient records and database to facilitate information storage and retrieval.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Greeted and assisted patients with check-in procedures.
Centralized Scheduler
New England Baptist Hospital
02.2018 - 04.2019
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled appointments with specialists on behalf of clients.
- Obtained prior authorization for MRI, CT etc procedures.
- Built professional relationships with service providers.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
- Processed referral requests from patients, doctors and other health care professionals.
- Attended continuing education courses to stay current on referral processes and best practices.
- Assisted with completion of referral forms and verified data accuracy and completion
- Notified and reminded clients of appointments.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
Unit Coordinator
Tufts Medical Center
01.2017 - 02.2018
- Prioritized safe care for patients, staff and visitors.
- Led and directed staff to encourage internal and external customer service through positive interactions within facility and community.
- Collected and analyzed data related to customer service, patient charges and supply utilization.
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
- Provided concierge service to assist patients and families and direct them to available resources.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with processing patient admissions, transfers and discharges.
Nursing Assistant
Favorite Staffing
05.2015 - 01.2017
- Assisted with patient transfer and ambulation,
- Documents objective data and routine aspects of patient care Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails pillows, patients' clothing and bedside tables/equipment
- Changed sterile dressings Monitored vital signs, such as blood pressure and pulse Member in good standing with
- Nurse Aide Registry.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Documented patient information and care activities in electronic health record.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Followed directions of licensed nurses to administer medications and treatments.
- Transported patients between rooms and appointments or testing locations.
- Documented care actions by completing records and logs in medical software system.
Education
Associate Of Science - Social Sciences
Roxbury Community College
Boston, MASkills
- Administrative professional possessing a strong desire to
- Learn and grow professionally
- Safety Awareness
- Visual Signals
- Safety Protocols
- Safety Standards
- Data Systems
- Customer Service
- Microsoft Outlook
- Records Preparation
- Data Collection
- Set Appointments
Timeline
Practice Assistant 2
Brigham and Women Hospital
11.2023 - Current
Electrician Apprentice
Local 103
06.2021 - 09.2023
Ambulatory Service Representative 2
Boston Medical Center
07.2019 - 06.2021
Centralized Scheduler
New England Baptist Hospital
02.2018 - 04.2019
Unit Coordinator
Tufts Medical Center
01.2017 - 02.2018
Nursing Assistant
Favorite Staffing
05.2015 - 01.2017
Associate Of Science - Social Sciences
Roxbury Community College
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