Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Welling

Elyria,OH

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Shift Supervisor

ABM Industries
06.2020 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Delivered successful training to more than [Number] employees during tenure, educating on successful work processes and productivity strategies.

Administrative Assistant

ITS Traffic System
05.2013 - 10.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.

Customer Service Sales Representative

Pharmacy Lite
10.2012 - 05.2013
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.

Data Analyst

Bering Technology
07.2012 - 12.2012
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Created data models to support decision-making processes.

Education

Associate of Arts - Business Administration And Management

Lorain County Community College
Elyria, OH
05.2012

Skills

  • Customer-Oriented
  • Attention to Detail
  • Schedule Management
  • Inventory Control
  • Employee Training
  • Workplace Safety
  • Staff Scheduling
  • Training and Mentoring

Timeline

Shift Supervisor

ABM Industries
06.2020 - Current

Administrative Assistant

ITS Traffic System
05.2013 - 10.2013

Customer Service Sales Representative

Pharmacy Lite
10.2012 - 05.2013

Data Analyst

Bering Technology
07.2012 - 12.2012

Associate of Arts - Business Administration And Management

Lorain County Community College

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Jessica Welling