Carl Werther
Whitehall,Ohio
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Courtesy Clerk
Kroger
Gahanna, OH
04.2024 - Current
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Certified at Kroger for pallet jack uses. Use pallet jack to move departments’ equipment and inventory to the right spot.
- Maintained cleanliness and organization of checkout areas to enhance shopping experience.
- Provided exceptional customer service by assisting customers with inquiries and product location.
Volunteer
Whitehall Yearling H.S
Whitehall, OH
08.2018 - 10.2022
- I was responsible for helping make food for customers.
- I helped the other volunteers with bigger orders, getting whatever was ordered.
- I would interact with the customers as well.
- I also helped in the cleanup of the concession stand, after the games were done.
- This included sweeping, wiping down the counters, and putting away materials for the next game.
Volunteer
Whitehall Yearling H.S
Whitehall, OH
09.2019 - 09.2021
- I was a part of the high school's yearbook committee.
- I volunteered to go to different athletic events, such as the soccer games.
- I would take pictures for the yearbook.
- I also volunteered to work during parent/teacher conferences to ask parents if they were interested in buying that year's yearbook.
Skills
- Positive attitude
- Strong work ethic
- Customer service
- Teamwork and collaboration
- Patience and tolerance
- Cart returns
- Flexible schedule
- Safety awareness
- Floor cleaning
- Effective communication
- Cleaning procedures
- Guest greeting
- Store cleaning
- Efficient and courtesy
- Professional appearance
- Cart collection
- Product location
- Price checking
- Loading and unloading carts
- Problem resolution
- Stock replenishment
- Dependable and reliable
- Grocery bagging
- Cart retrieval
- Bagging proficiency
- Hospitality and accommodation
- Calm and professional under pressure
- Policies and procedures adherence
- Calm under pressure
Timeline
Courtesy Clerk
Kroger
04.2024 - Current
Volunteer
Whitehall Yearling H.S
09.2019 - 09.2021
Volunteer
Whitehall Yearling H.S
08.2018 - 10.2022