Jessica Wheeler
Freedom,PA
Summary
Organized and proactive administrative professional with experience supporting daily office operations. Skilled in scheduling, data management, and communication, with a strong attention to detail and ability to multitask effectively. Committed to improving efficiency and supporting team productivity.
Overview
21
21
years of professional experience
Work History
LINKS Intellectual Home Health Coordinator
DON Services
11.2025 - Current
- Coordinated patient care plans with healthcare providers to ensure comprehensive service delivery.
- Assisted in scheduling home visits for nursing and therapy staff, optimizing resource allocation.
- Monitored patient progress and communicated updates to families and medical professionals effectively.
- Implemented electronic health record systems to streamline documentation and improve data accuracy.
- Supported quality assurance initiatives to enhance service delivery standards across the organization.
- Ensured compliance with federal, state, and local regulations governing home health care provision.
- Improved patient outcomes with thorough assessments and appropriate referrals to specialized services.
- Managed and optimized scheduling processes to align with approved hours.
- Conducted regular follow-ups with patients to assess their well-being, making necessary adjustments to care plans when required.
- Maintained accurate records of patient information, appointments, and services provided for efficient case management.
Operations and Compliance Coordinator
RHI Magnesita
04.2023 - 11.2025
- Prepared and maintained accurate records for project documentation and office communications.
- Assisted in budget tracking and invoice processing, ensuring timely payments and compliance.
- Developed training materials for onboarding new team members, enhancing overall productivity.
- Coordinated office operations to enhance workflow efficiency and support team productivity.
- Managed scheduling and calendar updates for executives, ensuring optimal time management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Oversaw payroll completion and administration of FMLA and vacation policies to maintain operational efficiency.
- Ensured compliance with regulatory standards by conducting thorough audits and assessments.
- Developed and maintained compliance documentation, enhancing organizational accountability and transparency.
- Collaborated with cross-functional teams to identify compliance risks and implement effective mitigation strategies.
- Provided training sessions for staff on compliance policies, fostering a culture of adherence and awareness.
- Assisted in the preparation of compliance reports, supporting strategic decision-making initiatives within the organization.
- Served as liaison between management and staff on matters related to ethics, integrity, and compliance concerns or inquiries.
- Reviewed employee timecards and resolved discrepancies in a timely manner to maintain payroll integrity.
- Coordinated with HR to update payroll records for new hires, terminations, and changes in employee status.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Coordinated regular audits to ensure accuracy in inventory records and compliance.
- Established relationships with suppliers to enhance communication and resolve discrepancies.
- Led initiatives to reduce waste through improved inventory turnover strategies.
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed supply chain data to identify cost-saving opportunities and improve efficiency.
- Managed inventory levels to optimize stock availability and minimize excess.
Home Health Coordinator/LINKS Coordinator
Don Services
02.2017 - 04.2023
- Coordinated patient care plans, ensuring compliance with regulatory standards and optimal health outcomes.
- Facilitated communication between healthcare providers, patients, and families to enhance service delivery.
- Managed scheduling of home health visits, optimizing resource allocation and reducing wait times.
- Trained new staff on best practices in patient care and organizational policies to maintain high standards.
- Led interdisciplinary team meetings to evaluate patient progress and adjust care strategies as needed.
- Managed caseloads effectively while prioritizing urgent cases to provide immediate assistance when necessary.
- Enhanced patient satisfaction by coordinating and scheduling timely home health services.
- Developed individualized care plans to address specific needs of each patient, ensuring comprehensive support.
- Educated patients and families on available resources and support services within the community.
- Communicated with patients, ensuring that medical information was kept private.
Assistant Teacher
LCCAP Early Learning
02.2013 - 02.2017
- Facilitated engaging learning activities to enhance children's cognitive and social skills.
- Collaborated with lead teachers to develop and implement classroom curricula aligned with educational standards.
- Monitored student progress and provided individualized support to meet diverse learning needs.
- Assisted in maintaining a safe, organized, and stimulating classroom environment for young learners.
- Developed positive relationships with families to promote involvement and support student development.
- Implemented behavior management strategies to foster a respectful and productive classroom atmosphere.
- Supported student physical, mental, and social development using classroom games and activities.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Assisted in implementation of new learning tools, systems and materials.
- Provided one-on-one and group-based learning support focused on student progress.
Medical Technician
United States Air Force
09.2005 - 04.2012
- Operated and maintained laboratory equipment following strict safety protocols.
- Conducted diagnostic tests, ensuring accuracy and reliability of results.
- Collaborated with healthcare professionals to develop patient care plans.
- Trained junior technicians on equipment usage and safety procedures.
- Conducted routine maintenance on machinery, enhancing longevity and performance.
- Collaborated with team members to streamline workflows and improve safety protocols.
- Implemented quality control measures, reducing errors and increasing product reliability.
- Trained junior technicians on equipment handling and safety standards, fostering skill development.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Conducted patient intake procedures, ensuring accurate documentation and data collection.
- Assisted in gynecological examinations, providing support to physicians and enhancing patient comfort.
- Managed appointment scheduling, optimizing workflow and minimizing patient wait times.
- Educated patients on health maintenance and treatment options, fostering informed decision-making.
- Implemented electronic health record updates, improving information accessibility for healthcare teams.
- Trained new medical assistants on clinical protocols and office procedures, enhancing team efficiency.
- Coordinated follow-up care for patients, ensuring adherence to treatment plans and timely interventions.
- Streamlined inventory management processes for medical supplies, reducing waste and maintaining availability.
- Assisted in the development of improved office procedures, contributing to increased productivity and overall effectiveness.
- Maintained full compliance with HIPAA regulations in all aspects of patient interaction and recordkeeping.
Education
Associate of Arts - With A Concentration in Business Fundamentals
University of Phoenix
Tempe, AZ06-2025
High School Diploma -
New Castle Senior High School
New Castle, PA06.2005
Skills
- Data compilation
- Compliance monitoring
- Quality improvement
- Innovation skills
- Patient care coordination
- Healthcare management
Timeline
LINKS Intellectual Home Health Coordinator
DON Services
11.2025 - Current
Operations and Compliance Coordinator
RHI Magnesita
04.2023 - 11.2025
Home Health Coordinator/LINKS Coordinator
Don Services
02.2017 - 04.2023
Assistant Teacher
LCCAP Early Learning
02.2013 - 02.2017
Medical Technician
United States Air Force
09.2005 - 04.2012
High School Diploma -
New Castle Senior High School
Associate of Arts - With A Concentration in Business Fundamentals
University of Phoenix