Jessica Whitehead
USA
Summary
Organized Business Administration professional with experience in employee training, compliance, and customer service. Led teams to enhance operations, resolve issues, and improve customer satisfaction. Strong in communication, organization, and problem-solving, with a focus on maintaining accurate records. Seeking to leverage business acumen and leadership skills in an administrative role.
Overview
7
7
years of professional experience
Work History
Lead Security Officer
Halo Security Group
Chicago, IL
04.2022 - Current
- Advised management on strategies to enhance overall security posture and strengthen infrastructure resilience against potential threats.
- Created comprehensive plans to ensure organizational compliance with relevant information security laws, standards, and regulations.
- Developed and delivered employee training programs to enhance safe computing practices and increase cybersecurity awareness across the organization.
- Engaged with visitors and employees professionally to promote a secure and positive organizational environment.
Security
Securitas
01.2020 - 12.2022
- Demonstrated ability to respond quickly and effectively during emergencies while remaining calm under pressure and prioritizing the safety and well-being of others.
- Customer-focused professional with strong communication, problem-solving, and conflict-resolution skills.
- Experienced in handling inquiries, resolving issues efficiently, and creating positive customer experiences.
Undergraduate Researcher
Walgreens
10.2019 - 12.2019
- Analyzed daily business operations, workflow processes, and customer-employee interactions to identify opportunities for enhancing efficiency and engagement.
Education
Master's degree - Business Administration
National Louis University
Chicago09-2024
Bachelor's degree - Business Administration
National Louis University
Chicago12-2022
Skills
Risk assessment
- Conflict management
- Team Leadership
- Customer Retention
- Organizational skills
- Critical thinking
- Adaptability
Timeline
Lead Security Officer
Halo Security Group
04.2022 - Current
Security
Securitas
01.2020 - 12.2022
Undergraduate Researcher
Walgreens
10.2019 - 12.2019
Master's degree - Business Administration
National Louis University
Bachelor's degree - Business Administration
National Louis University