Jessica Whitehead-rice
Chicago,IL
Summary
Experienced leader skilled in relationship building. Successfully leads projects and focus groups in person and virtually. Increases customer satisfaction and call volume per representative. Dependable and detail-oriented with strengths in project and time management.
Overview
8
8
years of professional experience
Work History
Lead Security Officer
Halo Security Group
Chicago
04.2023 - Current
- Complete written reports based on events that occurred during the time of employment.
- Helped conduct training and onboarding processes of new employees.
- Provided training to new security personnel on operational procedures.
- Supervised team members during shift changes and ensured proper coverage at all times.
- Responded quickly and appropriately to any emergencies or threats reported by staff or visitors.
- Verified identification credentials of employees, customers, and visitors before allowing access to premises.
Business Researcher
Walgreens
Chicago
10.2021 - 12.2021
- Instrumental in developing employee satisfaction focus groups/surveys.
- Proposing employee recognition initiatives to increase employee engagement.
- Applies emotional intelligence easily and knows the importance of accessibility in a work environment.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier/Customer Service Rep.
The Home Depot
Chicago
06.2017 - 03.2018
- Handled money and credit card processing at the point of sale
- Updated training and skill procedures to improve employee performance
- Closely collaborated with team members to quickly identify and address reoccurring problems.
Multi-Channel Sales Associate
Best Buy
Burbank
10.2016 - 02.2017
- Assisted clients with requests via phone or in person
- Collected numbers of inventory and sorted them in correct departments
- Maintained cleanliness and neatness of workspace area
- Ability to function well and multitask in a high-paced and stressful time environment.
Education
MBA - Business Administration And Management
National Louis University
Chicago, IL06-2024
Bachelor of Arts in Business Administration -
National Louis University
Chicago, IL06.2022
High School Diploma -
Catalyst Maria
Chicago06-2017
Skills
- Microsoft Word
- PowerPoint
- Excel
- CCTV Monitoring
- Access Control
- First Aid Certified
- Social Media Management
- Strategy implementation
- Technical knowledge
Internship
Walgreens, Chicago, IL, Business Researcher, 10/21, 12/21, Instrumental with developing employee satisfaction focus groups/surveys, Proposing employee recognition initiatives to increase employee engagement., Applies emotional intelligence with ease and knows the importance of accessibility in a work environment.
Volunteer Experience
Catalyst Maria High School, Senior Leader Intern, Organized and planned numerous events and fundraisers to help fund H.S. football and basketball games., Managed a Cheerleading team, assisting with student and parent applications, competition rallies, equipment, and other faculty duties., Observed classrooms and met one on one as the principal’s intern to understand the strengths and weaknesses of the students learning, and what the teachers could do to better assist them.
Timeline
Lead Security Officer
Halo Security Group
04.2023 - Current
Business Researcher
Walgreens
10.2021 - 12.2021
Cashier/Customer Service Rep.
The Home Depot
06.2017 - 03.2018
Multi-Channel Sales Associate
Best Buy
10.2016 - 02.2017
MBA - Business Administration And Management
National Louis University
Bachelor of Arts in Business Administration -
National Louis University
High School Diploma -
Catalyst Maria
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