Jessica Whitehead-rice
Chicago,IL
Summary
Experienced leader skilled in relationship building. Successfully leads projects and focus groups in person and virtually. Increases customer satisfaction and call volume per representative. Dependable and detail-oriented with strengths in project and time management.
Overview
8
8
years of professional experience
Work History
Lead Security Officer
Halo Security Group
04.2023 - Current
- Complete written reports based on events that occurred during the time of employment.
- Helped conduct training and onboarding processes of new employees.
- Provided training to new security personnel on operational procedures.
- Supervised team members during shift changes and ensured proper coverage at all times.
- Responded quickly and appropriately to any emergencies or threats reported by staff or visitors.
- Verified identification credentials of employees, customers, and visitors before allowing access to premises.
Business Researcher
Walgreens
10.2021 - 12.2021
- Instrumental in developing employee satisfaction focus groups/surveys.
- Proposing employee recognition initiatives to increase employee engagement.
- Applies emotional intelligence easily and knows the importance of accessibility in a work environment.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier/Customer Service Rep.
The Home Depot
06.2017 - 03.2018
- Handled money and credit card processing at the point of sale
- Updated training and skill procedures to improve employee performance
- Closely collaborated with team members to quickly identify and address reoccurring problems.
Multi-Channel Sales Associate
Best Buy
10.2016 - 02.2017
- Assisted clients with requests via phone or in person
- Collected numbers of inventory and sorted them in correct departments
- Maintained cleanliness and neatness of workspace area
- Ability to function well and multitask in a high-paced and stressful time environment.
Education
MBA - Business Administration And Management
National Louis University
Chicago, IL06-2024
Bachelor of Arts in Business Administration -
National Louis University
Chicago, IL06.2022
High School Diploma -
Catalyst Maria
06-2017
Skills
- Microsoft Word
- PowerPoint
- Social Media Management
- Strategy implementation
- Decision-making
- Communication and leadership
Education
other,false,other
Internship
Walgreens, Chicago, IL, Business Researcher, 10/21, 12/21, Instrumental with developing employee satisfaction focus groups/surveys and proposing employee recognition initiatives to increase employee engagement. Applies emotional intelligence with ease and knows the importance of accessibility in a work environment.
Timeline
Lead Security Officer
Halo Security Group
04.2023 - Current
Business Researcher
Walgreens
10.2021 - 12.2021
Cashier/Customer Service Rep.
The Home Depot
06.2017 - 03.2018
Multi-Channel Sales Associate
Best Buy
10.2016 - 02.2017
Bachelor of Arts in Business Administration -
National Louis University
High School Diploma -
Catalyst Maria
MBA - Business Administration And Management
National Louis University
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