Jessica Wilfong
Saint Peters
Summary
Results-driven professional with extensive experience in retail and dispatch operations. Skilled in training and mentoring staff while maintaining high customer satisfaction. Committed to driving sales performance through collaboration and effective problem-solving.
Overview
16
16
years of professional experience
Work History
Sales Associate
TJ Maxx, TJX Companies
Saint Charles, MO
10.2024 - Current
- Engaged customers through product knowledge and exceptional service to enhance shopping experience.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Processed sales transactions efficiently using point-of-sale systems, maintaining accuracy and speed.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Trained new associates on customer engagement strategies and operational procedures for enhanced efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Assistant Dispatcher
Dayton Freight Lines
Saint Peters, MO
05.2021 - Current
- Dispatching 50 drivers for their daily runs.
- Learned safety protocols and compliance regulations relevant to transportation operations.
- Adapted quickly to changing priorities to meet urgent dispatch needs effectively.
- Served as a reliable backup for other dispatchers during peak periods or unforeseen absences, ensuring seamless operations.
- Streamlined communication processes by establishing clear channels between drivers, dispatchers, and management.
- Supported communication between drivers and management to ensure timely deliveries.
- Monitored vehicle locations using GPS tracking systems for effective route optimization.
- Provided administrative support by maintaining accurate records of dispatch activities.
Assistant Store Manager
Yankee Candle
Saint Peters, MO
07.2010 - 01.2021
- Led daily operations, ensuring efficient store management and optimal customer service.
- Trained and mentored new staff, fostering a collaborative team environment.
- Developed and implemented merchandising strategies to enhance product visibility.
- Monitored inventory levels, initiating restocking procedures to maintain product availability.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Oversaw compliance with company policies, ensuring a safe and secure shopping environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
Saint Charles High School
Saint Charles, MOSkills
- Teamwork and collaboration
- Cash handling
- Flexible schedule
- Cash register operation
- Conflict resolution
- Store opening and closing
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Problem-solving
- Reliable and punctual
- Exceptional customer service
Timeline
Sales Associate
TJ Maxx, TJX Companies
10.2024 - Current
Assistant Dispatcher
Dayton Freight Lines
05.2021 - Current
Assistant Store Manager
Yankee Candle
07.2010 - 01.2021
High School Diploma -
Saint Charles High School