Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Williams

Charlotte,NC

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

18
18
years of professional experience

Work History

Retail Store Manager

T-Mobile
12.2016 - Current
  • Improved store sales by implementing effective strategies to reach required goals and driving sales.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Optimized inventory management with regular audits, and ordering supplies to fit budget needs. Keeping inventory loss down with weekly and monthly audits.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.

Hotel Manager

Choice Hotels
03.2006 - 09.2016
  • Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Reduced operating expenses by negotiating with vendors and optimizing resource management.
  • Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.

Education

Associate of Arts - Social Work

Central Piedmont Community College
Charlotte, NC
06.2025

Skills

  • Coaching and Mentoring
  • Sales Leadership
  • Promotional Planning
  • Hiring and Training

Timeline

Retail Store Manager

T-Mobile
12.2016 - Current

Hotel Manager

Choice Hotels
03.2006 - 09.2016

Associate of Arts - Social Work

Central Piedmont Community College

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Jessica Williams