Jessica Williams
Demorest,GA
Summary
Patient Care Representative with a career spent accurately processing prior- authorizations, handling appointment scheduling and coordinating patient care in fast-paced settings. Motivated individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in a remote office-based environment.
Overview
14
14
years of professional experience
Work History
Waitress
Mishima Express
04.2022 - Current
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Caregiver
Omega Home Health Services
Atlanta, Ga
05.2019 - 04.2022
- Maintained detailed records of services performed on clients.
- Organized oral medications for clients following dosage and schedule requirements.
- Consulted with client care team to continually update care plans.
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
- Recorded client status progress and challenges in logbooks and reports.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Monitored health and well-being of clients and reported significant health changes.
- Followed care plan and directions to administer medications.
Patient Care Coordinator
Briova Specialty Pharmacy
Cornelia, Ga
06.2017 - 05.2019
- Maintaining patient confidentiality.
- Coordinating patient care using established policies and procedures.
- Scheduled evaluations and procedures for patients.
- Compiled and maintained medical charts and reports in complex digital databases.
- Accurately processing prior authorization requests.
- Processed patient intake information and updated medical records prior to treatment.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Completed insurance verifications and claim forms for patient intake and processing.
- Documented patient counters in hospital system and initiated follow-up actions.
- Demonstrated proficiency in medical coding.
- Operated within a call center atmosphere.
Customer Service Representative
Fastenal
Cleveland, Ga
12.2016 - 06.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Mentored new employees on procedures and policies to maximize team performance.
- Made outbound calls to obtain account information.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
Sales Associate
Betty’s Country Store
Helen, Ga
04.2012 - 12.2016
- Used technology resources to assist customers in locating and selecting items.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Collected payments and provided accurate change.
- Received and displayed product shipments on store retail shelves upon delivery.
- Trained new team members in cash register operation, stock procedures and customer services.
- Adhered to company initiatives and achieved established goals.
Licensed Patch Nurse
Babyland General Hospital
Cleveland, Ga
03.2010 - 04.2012
- Provided and elevated customer experience to encourage adoptions (sales)
- Worked as a team member performing births and adoptions (sales)
- Consistently received positive customer feedback.
- Coordinated sales team efforts to achieve quarterly sales targets.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Obtained required documentation to process shipments and support movement.
Education
North Georgia Technical College
Clarkesville, GA12.2017
White County High School
Cleveland, GA12.2013
Skills
- Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- Windows
- Data Entry
- Medical Terminology
- Billing Procedures
- Insurance procedures
- Prior Authorizations
- Patient Support
- Critical thinking
- Time Management
Timeline
Waitress
Mishima Express
04.2022 - Current
Caregiver
Omega Home Health Services
05.2019 - 04.2022
Patient Care Coordinator
Briova Specialty Pharmacy
06.2017 - 05.2019
Customer Service Representative
Fastenal
12.2016 - 06.2017
Sales Associate
Betty’s Country Store
04.2012 - 12.2016
Licensed Patch Nurse
Babyland General Hospital
03.2010 - 04.2012
North Georgia Technical College
White County High School
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