Jessica Williams
Poulsbo,WA
Summary
Compassionate, responsible, professional
and motivated to help others. Years of experience working with disabled clients to assist with goal setting and navigation of the healthcare system. Thorough team contributor with strong organizational capabilities. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Overview
21
21
years of professional experience
Work History
Nanny
Private Families
05.2022 - Current
- Developed strong communication with parents to provide updates on children’s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Enhanced children'’s emotional well-being by providing attentive care and nurturing relationships.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Ensured children’s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Engaged with children on age-appropriate level.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
Health Homes Care Coordinator
Kitsap Mental Health Services
01.2013 - 05.2017
- Utilize numerous computer programs to document client needs and interventions
- Coordinate services for clients through collaboration with medical and social service providers
- Assist clients with the intake process as well as brief crisis intervention
- Complete telephone and in-person screenings
- Data entry, records requests, and other general office duties
Medical Receptionist
Kitsap Pulmonary and Sleep Medicine
01.2010 - 01.2013
- Assist patients by phone and in person, providing excellent customer service
- Schedule a variety of appointments in specialty clinics as well as Urgent Care
- Obtain, document, and verify patients’ insurance and demographic information
Patient Services Representative
The Doctors Clinic
01.2009 - 01.2010
- Assist patients by phone and in person, providing excellent customer service
- Schedule a variety of appointments in specialty clinics as well as Urgent Care
- Obtain, document, and verify patients’ insurance and demographic information
Underwriting Assistant/Office Assistant
Maple Leaf Insurance (MLI, Inc)
01.2005 - 01.2007
- Assist customers by phone and in person, providing excellent customer service
- Prepare correspondence, complete forms and documents, scan documents
- Create and maintain files and computer database
- Verify insurance policies and claims information
Unit Assistant, Temporary
Children’s Administration, DSHS
01.2004 - 12.2004
- Create and maintain files and computer database
- Utilize multiple sources of information to prepare court orders and other documents
- Assist social workers and clients
- Transcribe dictations
Education
Bachelor of Arts - Social Welfare
University of Washington
Tacoma, WA06.2009
Associate in Arts and Sciences -
Olympic College
Bremerton, WA06.2007
Skills
- Microsoft Word
- Numerous job-specific programs
- Medical terminology
- Treatment planning and execution
Relatedexperience
- Kitsap Mental Health Services, Bremerton, WA, Access Screener/Coordinator and Health Homes Care Coordinator, 01/01/13 - Present, Utilize numerous computer programs to document client needs and interventions, Coordinate services for clients through collaboration with medical and social service providers, Assist clients with the intake process as well as brief crisis intervention, Complete telephone and in-person screenings, Data entry, records requests, and other general office duties
- Kitsap Pulmonary and Sleep Medicine, Poulsbo, WA, Medical Receptionist, 01/01/10 - 12/31/13, Assist patients by phone and in person, providing excellent customer service, Schedule a variety of appointments in specialty clinics as well as Urgent Care, Obtain, document, and verify patients’ insurance and demographic information
- The Doctors Clinic, Silverdale, WA, Patient Services Representative, 01/01/09 - 12/31/10, Assist patients by phone and in person, providing excellent customer service, Schedule a variety of appointments in specialty clinics as well as Urgent Care, Obtain, document, and verify patients’ insurance and demographic information
- Maple Leaf Insurance (MLI, Inc), Bremerton, WA, Underwriting Assistant/Office Assistant, 01/01/05 - 12/31/07, Assist customers by phone and in person, providing excellent customer service, Prepare correspondence, complete forms and documents, scan documents, Create and maintain files and computer database, Verify insurance policies and claims information
- Children’s Administration, DSHS, Bremerton, WA, Unit Assistant, Temporary, 01/01/04 - 12/31/04, Create and maintain files and computer database, Utilize multiple sources of information to prepare court orders and other documents, Assist social workers and clients, Transcribe dictations
Coursework
- Child Development
- Human Behavior in the Social Environment
- Human Relations in the Workplace
Timeline
Nanny
Private Families
05.2022 - Current
Health Homes Care Coordinator
Kitsap Mental Health Services
01.2013 - 05.2017
Medical Receptionist
Kitsap Pulmonary and Sleep Medicine
01.2010 - 01.2013
Patient Services Representative
The Doctors Clinic
01.2009 - 01.2010
Underwriting Assistant/Office Assistant
Maple Leaf Insurance (MLI, Inc)
01.2005 - 01.2007
Unit Assistant, Temporary
Children’s Administration, DSHS
01.2004 - 12.2004
Bachelor of Arts - Social Welfare
University of Washington
Associate in Arts and Sciences -
Olympic College