Jessica Williams
Wesley Chapel,FL
Summary
Dynamic professional with a proven track record in customer service and employee management, notably at Macy's Department Store. Skilled in multitasking and organization, adept at enhancing operational efficiency and fostering client relationships. Excelled in roles requiring superior work ethic and effective delegation, achieving significant improvements in workflow and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Jewelry Complex -Max
Macys Department Store
11.2021 - Current
- Answered product questions and assisted customers in selection and checkout.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Insurance Sales Agent
SYMMETRY FINANCIAL GROUP
11.2020 - 03.2022
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Screening/Data Entry Assistant
PROLIANT INC.
05.2016 - 06.2019
- Maintained timely and accurate data entry, contributing to an organized and efficient workflow.
- Ensured compliance with company policies by adhering to strict confidentiality measures during data handling.
- Expedited project completion thorough cross-referencing of multiple sources for accuracy verification purposes.
ASSISTANTA MANAGER
ARBY’S RESTAURANT
09.2014 - 04.2015
GENERAL MANAGER
JKS&K INC. DBA MCDONALDS
11.2010 - 05.2014
OWNER-LICENSE DAYCARE PROVIDER
LITTLE PARADISE FAMILY DAYCARE
01.2001 - 11.2006
Education
Certificate - Management
MCDONALDS HAMBURGER UNIVERSITY
Chicago, IL01-2012
Certificate - EARLY CHILDHOOD EDUCATION
York College
Jamaica, NY01-2004
High School Diploma -
INSTITUTO JUSTO AROSEMENA
PANAMA CITY PANAMA01-1986
Skills
- Customer service
- Multitasking and organization
- Store opening and closing
- Employee management
- Delegating work
- Superior work ethic
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Jewelry Complex -Max
Macys Department Store
11.2021 - Current
Insurance Sales Agent
SYMMETRY FINANCIAL GROUP
11.2020 - 03.2022
Screening/Data Entry Assistant
PROLIANT INC.
05.2016 - 06.2019
ASSISTANTA MANAGER
ARBY’S RESTAURANT
09.2014 - 04.2015
GENERAL MANAGER
JKS&K INC. DBA MCDONALDS
11.2010 - 05.2014
OWNER-LICENSE DAYCARE PROVIDER
LITTLE PARADISE FAMILY DAYCARE
01.2001 - 11.2006
Certificate - Management
MCDONALDS HAMBURGER UNIVERSITY
Certificate - EARLY CHILDHOOD EDUCATION
York College
High School Diploma -
INSTITUTO JUSTO AROSEMENA
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