Nafise Nikpour
Sales Manager
The Colony,TX
Summary
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
20
20
years of professional experience
Work History
Jewelry, Men's Complex, Handbag & Shoe Sales Manager
Neiman Marcus
02.2025 - Current
- Lead and manage teams of sales associates to achieve sales goals and targets
- Oversee all aspects of merchandise and communications with merchants and vendor partners
- Manage people, product and placement, and sales promotion within departments
- Contribute to strategic goals for the store and set priorities by department
- Establish plans and strategies in partnership with Client Development Lead
- Execute plans and strategies in store to build client relationships and meet overall client development goals
- Help build a cohesive customer service-driven team, overseeing customer service efforts and escalations
- Drive towards the achievement of maximum sales and growth through the development of client advisors and client relationships
- Manage execution of Trunk Shows and events
- Stay updated on industry trends and market dynamics to make informed business decisions
- Conduct regular training and development sessions for sales associates to enhance their product knowledge and selling skills
- Handle customer escalations and provide prompt and satisfactory resolutions
- Create and maintain a positive and professional work environment
- Manage and adhere to departmental budgets and expenses
- Collaborate with other department managers to ensure seamless and cohesive customer experience
- Conduct performance evaluations and provide feedback to team members
- Participate in recruitment and onboarding of new sales associates
- Collaborate with buying and merchandising teams to ensure optimal product assortment and inventory levels
- Developing performance review processes, providing feedback, and managing underperformance.
Client Relation Lead
Neiman Marcus
08.2024 - 01.2025
- Cultivate relationships with all client segments within the store/market
- Develop and decide the best practices to deploy to achieve Client Development KPIs in Store or Market in collaboration with Brand Experience
- Guide all Client Development-specific initiatives in store in partnership with Client Development Market Manager and Store Leadership Team
- Leverage digital tools as an important enabler to deepen and build relationships
- Identify opportunities to deepen relationships with top clients for Private Client Relations (PCR) programs and experiences
- Assist and partners with Brand Experience coordinating in-store experiences (e.g., Fitting Room Experience, Fashion shows, all store events)
Account Sales Manager
Dawah Marketing
08.2021 - 08.2024
- Cultivate and maintain relationships with potential clients
- Generate leads
- Networking with new clients, negotiating pricing, and building strong client relationships
- Consistent communication with clients to ensure their needs are met
- Maintain close communication with marketing team
- Lead weekly meetings with management & team
- Scheduled meetings, both via phone and in person, with potential clients
- Conduct account reviews to identify collaboration opportunities
- Record all client leads and communication in the Hubspot CRM platform
- Resolve problems, leveraging critical thinking and seeking input for the best course of action
- Fostered relationships with key clients to drive revenue growth and customer loyalty.
- Managed complex negotiations with high-profile clients, ensuring favorable contract terms and relationship retention.
- Negotiated favorable contract terms with vendors, resulting in cost savings for the company without compromising quality or delivery timelines.
Ippolita Business Manager
Neiman Marcus
08.2018 - 11.2021
- Achieve & Exceed sales goals
- Track sales monthly against plan for each business pillar
- Plane and execute trunk shows
- Execute travel events with top clients
- Track and monitor appointments
- Provide superb customer service
- Monthly meetings with sales manager to collaborate our strategies to enhance business
- Lead daily meetings/touch base with associates and sales manager
- Monitor stock levels in each pillar and communicate needs to both buying office and account executive
- Track stock orders, special orders, and repairs
- Expand OHB sales by developing relationships with associates throughout the store
- Extensive training with SA
- Execute visual display of product and marketing campaigns
- Maintain inventory on all collaterals
- Consistent communication with LP, HR, and operational team to ensure all policies and procedures are being enforced
Store Manager
White House Black Market
09.2006 - 12.2012
- Oversee store stock, sales, sale audits, etc.
- Fostered a positive team environment, promoting collaboration and professional growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Rotated merchandise and displays to feature new products and promotions.
- Administrate all operational processes including inventory receipts, daily replenishment of floor merchandise, and execution and preparation of physical inventory.
- Execute store meetings on a monthly basis
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Ensure proper visual merchandising, and organization are kept to the highest standard.
- Assist in recruiting, hiring, and development of store associates; interprets Key Performed Indicator reports.
- Organized private store events
- Directed daily operations to enhance store performance and customer satisfaction.
- Trained and mentored team members to improve service delivery and operational efficiency.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Bachelor's degree - Interdisciplinary Studies
Texas A&M University
05.2017
Associate's Degree - Arts General Studies
Collin College
12.2013
Skills
- Proficiency in office software, including Microsoft Word, Excel, and Outlook, UKG PRO, Workday, Flashboard, Tableau, Hubspot
- Excellent organization, communication, and time management skills
- Extensive experience in customer service
- Active listening skills which support a well-developed ability to advise others
- Superb leadership/management skills
- Work well under pressure
- Problem solving/Decision making
- Negotiation skills
- Understanding of sales performance metrics
- Relationship building
- Life, Acc, Health & HMO
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Sales expertise
- Client relationship management
- Positive and upbeat
- Account management
- Rapport and relationship building
- Sales coaching
- New business development
- Analytical problem solver
- Performance management
- Solution selling
- KPI tracking
- Lead generation
- CRM software
- Brand-building strategies
Languages
Farsi
Native or Bilingual
Timeline
Jewelry, Men's Complex, Handbag & Shoe Sales Manager
Neiman Marcus
02.2025 - Current
Client Relation Lead
Neiman Marcus
08.2024 - 01.2025
Account Sales Manager
Dawah Marketing
08.2021 - 08.2024
Ippolita Business Manager
Neiman Marcus
08.2018 - 11.2021
Store Manager
White House Black Market
09.2006 - 12.2012
Associate's Degree - Arts General Studies
Collin College
Bachelor's degree - Interdisciplinary Studies
Texas A&M University