NAFISE NIKPOUR
The Colony
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Manager Jewelry, Men's, Shoe and Handbags
Neiman Marcus
Plano
02.2025 - Current
- Led and managed teams of sales associates to achieve sales goals and targets
- Oversaw merchandise management and communication with merchants and vendor partners, ensuring alignment with sales strategies
- Oversaw personnel management to enhance team performance, product and placement, and sales promotion within departments
- Contributed to strategic goals for the store and set priorities by department
- Established plans and strategies in partnership with Client Development Lead
- Executed plans and strategies in store to build client relationships and meet overall client development goals
- Drove towards the achievement of maximum sales and growth through the development of client advisors and client relationships
- Drove maximum sales and growth through developing client advisors and fostering strong client relationships
- Managed logistics for trunk shows and events
- Stayed updated on industry trends and market dynamics to make informed business decisions
- Conducted regular training and development sessions for sales associates to enhance their product knowledge and selling skills
- Handled customer escalations and provided prompt and satisfactory resolutions
- Managed and adhered to departmental budgets and expenses
- Collaborated with other department managers to ensure seamless and cohesive customer experience
- Participated in recruitment and onboarding of new sales associates
- Collaborated with buying and merchandising teams to optimize product assortment and maintain inventory levels
- Conducted onboarding and orientation for new hires.
Client Relation Lead
Neiman Marcus
08.2024 - 01.2025
- Cultivated relationships with all client segments within store/market to enhance client engagement
- Identify opportunities to deepen relationships with top clients for Private Client Relations (PCR) programs and experiences
- Guide all Client Development-specific initiatives in store in partnership with Client Development Market Manager and Store Leadership Team
- Leveraged digital tools to deepen and build relationships with clients, enhancing overall experience
- Identified opportunities to deepen relationships with top clients for Private Client Relations (PCR) initiatives and experiences
- Assist and partners with Brand Experience coordinating in-store experiences (e.g., Fitting Room Experience, Fashion shows, all store events)
Account Sales Manager
Dawah Marketing
08.2021 - 08.2024
- Developed and nurtured relationships with potential clients through regular communication and follow-ups
- Identified potential clients through market research
- Engaged with new clients by networking, discussing pricing options, and fostering strong professional relationships
- Maintained regular communication with clients to understand their needs and improve overall satisfaction
- Performed thorough account reviews to discover potential collaboration opportunities between clients
- Documented all client leads and interactions systematically in the Hubspot CRM platform
- Conducted account reviews to identify collaboration opportunities and strengthen partnerships
- Tackled challenges by utilizing critical thinking and gathering input to determine optimal solutions
Ippolita Business Manager
Neiman Marcus
08.2018 - 11.2021
- Achieved and exceeded sales goals through targeted strategies.
- Track sales monthly against plan for each business pillar
- Execute travel events with top clients
- Planned and executed trunk shows to showcase product lines and engage customers
- Conducted monthly strategy meetings with sales manager to align on business objectives
- Led daily meetings with associates and sales manager to review performance and address challenges
- Developed relationships with associates to enhance OHB sales across the store. by developing relationships with associates throughout the store
- Monitor stock levels in each pillar and communicate needs to both buying office and account executive
- Monitored stock orders to ensure timely processing and fulfillment., special orders, and repairs
- Conducted extensive training sessions with sales associates to improve product knowledge and customer service skills.
- Consistent communication with LP, HR, and operational team to ensure all policies and procedures are being enforced
Store Manager
White House Black Market
09.2006 - 12.2012
- Supervised and trained store associates to enhance team performance.
- Oversaw store stock management, sales performance, and conducted sales audits to ensure accuracy.
- Administer all operational processes including inventory receipts, daily replenishment of floor merchandise, and execution and preparation of physical inventory.
- Developed weekly staff schedules to ensure adequate coverage and productivity
- Ensure proper visual merchandising, and organization are kept to the highest standard.
- Ensured visual merchandising and organization met highest standards to optimize customer experience.
- Assist in recruiting, hiring, and development of store associates; interpret Key Performance Indicator reports.
- Coordinated private store events to enhance customer engagement and promote sales.
Education
Bachelor's degree - Interdisciplinary Studies
Texas A&M University
05-2017
Associate's Degree of Arts - General Studies
Collin College
12-2013
Skills
- Office software proficiency
- Extensive experience in customer service
- Schedule management
- Client relationship management
- Active listening
- Team leadership
- Excellent organization, communication, and time management skills
- Create schedules
- Superb leadership/management skills
- Multitasking
- Multitasking capacity
- Time management
- Communication, both written and verbal
- Sales strategy development
- Sales coaching
- Team player
- Customer engagement
Certification
Life, Acc., Health & HMO
Languages
English
Professional
Persian
Professional
Timeline
Sales Manager Jewelry, Men's, Shoe and Handbags
Neiman Marcus
02.2025 - Current
Client Relation Lead
Neiman Marcus
08.2024 - 01.2025
Account Sales Manager
Dawah Marketing
08.2021 - 08.2024
Ippolita Business Manager
Neiman Marcus
08.2018 - 11.2021
Store Manager
White House Black Market
09.2006 - 12.2012
Bachelor's degree - Interdisciplinary Studies
Texas A&M University
Associate's Degree of Arts - General Studies
Collin College