Jessica Williams
Anchorage,AK
Summary
Dynamic and results-driven manager with 17 years of extensive experience in the hospitality industry, recognized for a proven track record in enhancing operational efficiency and driving team performance. Expertise in cultivating exceptional guest experiences while implementing innovative strategies that boost revenue and streamline processes. Committed to leveraging strong leadership skills and industry knowledge to contribute to organizational success in a challenging new role. Eager to embrace opportunities that foster growth and elevate service standards within a forward-thinking establishment.
Overview
18
18
years of professional experience
Work History
Environmental Services Manager
Anchorage Pioneers Home
Anchorage, AK
07.2019 - Current
- Manage the day to day operations of the Housekeeping and Laundry departments
- Resolved problems promptly to elevate customer approval.
- Follow all safety and OSHA regulations
- Create weekly staff schedules to ensure staffing levels are reflective of business demands
- Review and approve weekly timesheets and create payroll reports to better track labor hours
- Order department supplies and manage proper inventory levels
- Supervise and inspect daily cleaning of resident rooms and public areas
- Coordinate Laundry workflow to ensure resident and facility laundry is completed in a timely manner
- Built a competent and motivated staff through hiring, training, counseling and performance reviews
- Work effectively with the Maintenance department to ensure all maintenance needs are reported and completed
- Code department invoices and complete credit card reports
- Conducted regular inspections to assess cleanliness standards, implementing corrective actions as necessary.
Assistant General Manager
ANTHC Patient Housing
Anchorage, AK
08.2017 - 07.2019
- Responsible for the smooth, efficient and cost effective operation of the housekeeping department
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly
- Reviewed employee performance and devised an improvement plan to achieve goals
- Created weekly schedules to meet occupancy demands
- Ordered department supplies, maintained inventory and coded invoices
- Reviewed, completed and approved weekly timesheets
- Ensured employees adhered to OSHA standards
- Maintained Safety Data Sheets
- Inspected guest rooms/public areas to ensure the highest cleaning standards were met
- Worked closely with all departments, communicating day to day updates and changes
- Coordinated with Alaska Cleaners to ensure that room linen was correctly processed and returned in a timely manner
Housekeeping Manager
Courtyard by Marriott
Anchorage, AK
12.2007 - 08.2017
- Managed the day to day operations of the Housekeeping and Laundry departments
- Ensured Guest Satisfaction scores met or exceeded brand standards
- Divided daily work tasks and inspected completed work
- Created work schedules based on occupancy needs
- Ordered Supplies, managed inventory and coded invoices
- Reviewed, completed and approved weekly timesheets
- Completed daily room reports and communicated with the front desk to better prioritize room needs
- Resolved guest complaints in a timely manner
- Inspected rooms to ensure the highest standards of cleanliness were met
- Trained staff on all OSHA and safety standards
- Maintained updated Safety Data Sheets
- Completed employee performance reviews
- Helped at the Front Desk when short staffed - Answering phones, Money handling, checking guests in and out, made room keys, printed daily reports
- Helped in the Kitchen when short staffed - making coffee, bussing tables, running food, washing dishes, money handling, taking orders
Education
High School Diploma -
Alaska Military Youth Academy
Anchorage Alaska Skills
- Leadership
- Attention to Detail
- Communication
- Time Management
- Staff Training and Development
- Payroll
- Guest Service
- Cost Control
- Dependable
- Willingness to Learn
Contact Information
- Anchorage, AK
- 907-350-1049
- Jessica.williams@nmsusa.com
Timeline
Environmental Services Manager
Anchorage Pioneers Home
07.2019 - Current
Assistant General Manager
ANTHC Patient Housing
08.2017 - 07.2019
Housekeeping Manager
Courtyard by Marriott
12.2007 - 08.2017
High School Diploma -
Alaska Military Youth Academy