Jessica Wilson
Middleville,MI
Summary
Proven Office Manager with a track record of enhancing team productivity and financial efficiency at G & D Builders LLC. Excelled in office management and customer relations, significantly improving client satisfaction. Skilled in data entry and employee supervision, demonstrating exceptional organizational and multi-tasking abilities. Achieved streamlined operations, embodying a results-driven approach with a focus on continuous improvement.
Overview
10
10
years of professional experience
Work History
Office Manager
G & D Builders LLC
03.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Office Manager
Bay To Bay Building Concepts
10.2018 - 03.2021
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Customer Service Specialist
Communications Unlimited
08.2014 - 09.2018
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Maintained and managed customer files and databases.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
Education
High School Diploma -
Spring Lake High School
Spring Lake, MISkills
Customer Service
Office Management
Organizational Skills
Excellent multi-tasking ability
Data Entry
Customer Relations
Clear oral/written communication
Scheduling and calendar management
Payroll Processing
Credit and collections
Employee Supervision
Timeline
Office Manager
G & D Builders LLC
03.2021 - Current
Office Manager
Bay To Bay Building Concepts
10.2018 - 03.2021
Customer Service Specialist
Communications Unlimited
08.2014 - 09.2018
High School Diploma -
Spring Lake High School