Jessica Wilson Kelly
Human Relations
Page,AZ
Summary
Experienced administrative professional with 4+ years in provider credentialing services. 11+ years in Behavioral Health/Substance Abuse services. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
7
7
years of professional experience
Work History
Recruiter/Credentialing Specialist
Canyonlands Community Health Care
Page, AZ
05.2016 - Current
- Received and evaluated applications to look for missing and inaccurate information.
- Conducted primary source verifications such as background checks and board certifications.
- Prepared records for site visits and file audits.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Enrolled providers and Medicaid, Medicare and private insurance plans.
- Collaborated with managers to identify and address employee relations issues.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Assisted with writing job postings and job descriptions for boards.
- Developed and implemented onboarding and orientation programs for new employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Substance Abuse Program Director
Canyonlands Community Health Care
Page, AZ
05.2016 - Current
- Developed Substance Abuse program from ground up, laying out framework, and defining roles.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Developed and implemented marketing strategies to promote program awareness and participation.
- Conducted fiscal and program monitoring to ensure compliance with program standards.
- Monitored program performance to identify areas for improvement.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Provided ongoing evaluation of the quality and effectiveness of education activities to ensure compliance with Grant, Policies, State and Federal requirements.
- Facilitated programming by coordinating resources and deliverables between departments.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Maintained and updated project related documents.
- Provided ongoing direction and leadership for program operations.
- Delivered program reports monthly to leadership team
Behavioral Health Program Coordinator
Canyonlands Community Health Care
Page, AZ
05.2016 - Current
- Created and implemented a Behavioral Health Program into a Primary Care setting.
- Collaborated with Behavioral Health staff to implement and maintain daily processes and work flows.
- Participated in multidisciplinary team meetings to discuss progress and needs of the Behavioral Health Program.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Spearheaded and implemented new projects to expand scope of engagement.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Assisted counselors assess, screen and schedule patients.
- Provided patients with triage with any crisis situation and connected them with a local crisis team.
Education
Bachelor of Science - Psychology
Northern Arizona University
Flagstaff, AZ 05.2001 - 05.2001
Master of Science - Counseling: Human Relations
Northern Arizona University
Flagstaff, AZ 08.2008 - 08.2008
Skills
Insurance credentialing processes
Provider enrollment
HR/Recruitment
Program Development
Empathy and compassion
Interpersonal/human relation skills
Timeline
Recruiter/Credentialing Specialist
Canyonlands Community Health Care
05.2016 - Current
Substance Abuse Program Director
Canyonlands Community Health Care
05.2016 - Current
Behavioral Health Program Coordinator
Canyonlands Community Health Care
05.2016 - Current
Master of Science - Counseling: Human Relations
Northern Arizona University
08.2008 - 08.2008
Bachelor of Science - Psychology
Northern Arizona University
05.2001 - 05.2001