Jessica Wingate
Cambridge,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Business Associate
Eastern Shore Smile Solutions
03.2023 - Current
- Streamlined patient scheduling processes to enhance appointment efficiency.
- Coordinated communication between departments to improve patient care continuity.
- Led initiatives to optimize patient interaction protocols and enhance satisfaction rates.
- Assisted in ensuring accurate data entry and compliance.
- Collaborated with healthcare providers to gather necessary documentation for authorization requests.
Personal Banker
Shore United Bank
12.2020 - Current
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Followed operational standards, promoting security, risk management and compliance.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
Server Shift Leader
Riverview at the Point
06.2013 - 10.2022
- Trained and acclimated new servers to restaurant's culture and operations.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Directed and assisted in general dining room cleaning and sanitation.
- Managed opening and closing duties to facilitate restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Leveraged POS system to receive and take guest orders and process payment.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
Assistant Business Office Manager
Signature HealthCARE at Mallard Bay
04.2017 - 12.2020
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Distributed or posted financial data to appropriate accounts and prepare simple reconciliations.
- Researched issues regarding billing and resolved problems to maintain customer satisfaction.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Applied HIPAA privacy and security regulations while handling patient information.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Completed and submitted appeals for denied claims.
- Submitted appeals using provider portals and phone communication.
Office Assistant
Cambridge Yacht Club (410) 228-2141
08.2010 - 05.2013
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained business records by updating customer information.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Education
High School Diploma -
Cambridge South Dorchester
Cambridge, MD05.2012
Skills
- Attention to Detail
- Self-Motivated
- Customer Care Experience
- Data Management
Timeline
Business Associate
Eastern Shore Smile Solutions
03.2023 - Current
Personal Banker
Shore United Bank
12.2020 - Current
Assistant Business Office Manager
Signature HealthCARE at Mallard Bay
04.2017 - 12.2020
Server Shift Leader
Riverview at the Point
06.2013 - 10.2022
Office Assistant
Cambridge Yacht Club (410) 228-2141
08.2010 - 05.2013
High School Diploma -
Cambridge South Dorchester
Education and Training
other