Jessica Wingle
Sioux Falls,SD
Summary
Dedicated, highly motivated employee with the desire to take on new challenges with management experience. Strong worth ethic, adaptability, exceptional customer service & devoted to take pride in the work that I do.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Sales Event Manager
Air Madness
04.2024 - Current
- Direct responsibly for the growth & performance of Air Madness events & birthday sales & prepare for the new upcoming business, Union Social
- Use computer database program to track reports
- Maintain a Monthly Sales Plan to keep the owner aware of upcoming sales plans
- Direct & lead staff toward great guest service
- Respond to all guest inquires in a timely, professional manner
- Maintain an extremely clean, safe environment for all guests and employees
- Communicate all needs for upcoming parties to management
- Participate in weekly meetings to update team on events, activities & results
- Ensure the collection of payment for all events in a prompt & timely manner
- Maintain all private & semi-private areas cleanliness and maintenance
- Follow all health & safety regulations
- Work with other manager to execute events & maximize guest exceptions
- Manage administrative logistics of events planning, event booking, & event promotions
- Utilize feedback from attendees to refine & improve event offerings, solidifying organization's reputation for excellence in event management
- Train & supervise event staff to complete tasks on time
Store Operations Manager
Profile Plan (All Stores Closed in US)
08.2023 - 02.2024
- Enhance customer satisfaction & store operations through relationship building & daily problem-solving
- Establish store tactics & strategies to achieve operational performance & monthly sales goals
- Monitor employee performance & identify performance gaps for corrective action
- Provide leadership, guidance & support to team members to maximize performance levels through weekly meetings & 1:1 individual meetings
- Deliver excellent customer service & adhere to standard practices to maximize sales & minimize shrinkage
- Resolve customer complaints through effective communication techniques
- Maintain accurate records of transactions using POS systems
- Review & submit timecards for employees
- Assist customers with exceptional customer service by providing knowledgeable advice on available products, nutrition plan & services
- Monitor performance metrics such as sales volume, profitability & customer service ratings
- Collaborate with other Profile stores within the organization to ensure smooth business operations
- Motivate team members through positive reinforcement tactics to achieve desired results
- Oversee inventory management through cycle counts & audits
- Oversee storewide merchandising benchmarks to maintain operational excellence
- Educated clients about the importance of eating a balanced diet & incorporating physical activity into their daily lives
- Coached clients & helped set realistic goals that are achievable within their lifestyle.
Temporary Senior Secretary
South Dakota State University
06.2022 - 08.2023
- Welcomed visitors, assisted faculty & students, & maintained front reception
- Handled incoming calls & directed callers or messages to the appropriate employee
- Make room reservations for faculty & students
- Take monthly faculty meeting minutes
- Maintain Academic Course Schedules
- Arrange high school student visits & appointments
- Schedule Senior Exit Interviews
- Set up meetings & compile survey results
- Review & submit monthly time sheets
- Schedule appointments for Professor & Department Head, SDLTAP Director Department of Civil _Environmental Engineering)
- Help assist with making flyers, brochures, scanning, ordering, etc
- Sort & distribute mail to correct faculty/student group mailbox & prepare & deliver any outgoing mail in a timely manner
- Prepare admits & prospect invitational letters for Civil Engineering Department
- Reserve Motor pool reservations
- Kept office equipment functional & supplies well-stocked to promote efficient operations
- Keep appropriate amount of student visiting folders available in the office for student visits
- Prepare & process Invoices for customers & vendors according to payment terms for the Environmental Engineering Department
- Prepare DocuSign documents for faculty & send to appropriate contact
- Update customer file folders at fiscal period
- Maintained organized filing system of paper & electronic documents
- Scheduled meetings & sent invitations specifying time & location
- Assisted with accounts receivable & accounts payable functions
- Processed documents & materials for dissemination to appropriate parties
- Managed multiple calendars & contacts using computer software
- Created spreadsheets in Microsoft Excel for record-keeping & reporting
- Composed, edited & typed complex memos & reports with job-related software.
Temporary Live-in Property Manager
Northwood Inn, North Brew, Laundromat & RV Park
11.2021 - 06.2022
- Manage day-to-day operations with exceptional customer service for motel, coffee shop, laundry matt & RV
- Be on call 24 hours/day or have made provisions for others to take call
- Managed the phone & checked in guests throughout the day & night along with the coffee shop
- Enforced customer service standards & resolved customer problems to uphold quality service
- Exercised good judgment & decision-making in escalating concerns & resolving issues
- Review & submit timecards for employees
- Monitored staff performance & addressed issues
- Managed coffee shop with great satisfaction to customers on drinks & basic meal prep
- Developed & implemented strategies to increase customer satisfaction & loyalty
- Monitored budgets & expenditures to ensure cost-effectiveness while maintaining quality standards for motel & coffee shop
- Make sure maintenance problems are managed promptly & efficiently
- Assure all staff members have signed off on counting each drawer correctly on their shift
- Arrange for fire & safety training for all staff
- Conducted regular meetings with staff to discuss progress, schedules, goals & identify areas of improvement
- Coached, mentored & trained team members in order to improve their job performance
- Follow up on all oral & written complaints both from guests & employees
- Make sure customers leave our facility with a favorable impression of their stay
- Check & maintain emergency equipment monthly
- Registered guests, issue room keys & implement high-impact group sales resulting in increased occupancy & profitability
- Monitor room availability closely for the year
- Keen understanding of guest expectations & customer service expectations
- Exceptional knowledge of employee & vendor relations
- Ability to work well in high-pressure situations
- Proficient in the use of common Microsoft Office, Word, Box, Publisher, PowerPoint, Data Entry, Access & Excel
- Provided management support with scheduling, drafting documents, maintain inventory of supplies & prepare purchase orders, etc.
Administrative Assistant to the CNO
Brookings Health System
03.2016 - 11.2021
- Provided administrative support to the Chief Nursing Officer, including scheduling meetings & managing calendars
- Schedule & monitor daily activities for the Chief of Nursing Officer (e.g., meetings, appointments, etc.) Collect data, evaluate alternatives & seek out appropriate management assistance to resolve problems, in the absence of the CNO
- Provided secretarial & office management support while building cooperative working relationships
- Organized files, developed spreadsheets, faxed reports, & scanned documents, maintained the front desk & reception area in a neat & organized fashion
- Professionally greet visitors, responding to inquiries & directing them to appropriate personnel
- Answered phone calls & emails to provide information, resulting in effective business correspondence
- Scheduled appointments, meetings & events for management staff
- Composed letters, drafted documents, memos, reports, emails, data entry, creating reports, PowerPoint presentations, & other written correspondence as required by management staff
- Coordinated room reservations & travel for medical staff
- Coordinated & attend as minute-taker for all medical staff meetings, prepare necessary correspondence & follow up accordingly (agenda, invitations, minutes, assignments, etc.) With direction from the Continuing Medical Education (CME) Coordinator, provide clerical support to the CME program
- Work as a team with other clerical personnel to support the Senior Leadership of Brookings Health System
- Coordinate & update all documents, policies, & standard operating procedures
- Responded effectively to sensitive inquiries or complaints
- Provide a weekly communication newsletter for All-staff
- Manage multiple tasks, special projects & coordinate events as needed
- Interact with staff, directors, physicians, & the public
- Organize the flow of information to & from CNO
- Assistant to CNO director reports
- Maintain confidentiality in all matters
- Screen & manage incoming & outgoing communications
- Maintain professional relationships with members of the health care team within the facility & any applicable referral agencies
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing & expediting orders for supplies
- Willingness to be flexible & re-arrange work hours etc
- Assisted with the planning of special events for staff meetings, Physicians by arranging catering services, securing venues & ordering promotional materials
- Respond to problems/opportunities to improve care/customer service
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service
- Handled confidential documents in an organized fashion according to established protocol
- Developed project plans for various tasks assigned by upper management
- Oversaw staff correspondence, record tracking, data communications, policies, standard operating procedures with directors, resulting in improved automation of office operations.
Assistant Manager
Arlington Inn
05.1996 - 05.2017
- Assisted in the development of operational strategies to ensure efficient & productive operations
- Provided guidance & support to staff members on daily tasks, projects, & objectives
- Assisted the Manager in the hiring & training of new employees
- Conducted regular performance reviews for employees to identify areas of improvement.
Switchboard-Receptionist
Brookings Health System
10.2014 - 03.2016
- Provided excellent customer service to patients or visitors with directions to the appropriate destination
- Answered high volume of telephone calls to offer operational information, paged the appropriate parties when needed, transferred calls & took messages for staff members
- Maintained a neat reception area by organizing supplies & ensuring that all materials were up to date
- Verified & updated customer contact information in the company database whenever changes occurred
- Maintain responsibility for monitoring patient flow to registration & appropriate departments for appointments
- Responsible for patient discharges by verifying discharge information is accurate, documents according to the department guidelines, & updates discharges in the computer system
- Processed payments, deposits, & balancing for services rendered over the phone or in person using a cash register system
- Entered data into databases accurately & efficiently while adhering to established guidelines regarding privacy policies
- Created an organized filing system for documents related to customer accounts & billing records
- Perform clerical duties as assigned by the Director of Business Office including Typing memos, letters, forms, & records, Filing, receive, sort, & respond to mail
- Participated in emergency preparation meetings to understand crisis management procedures
- Monitored emergency & code alarms, making emergency announcements or routing emergency calls to appropriate location
- Provided support to administrative staff by ordering office supplies, & performing other clerical tasks as needed.
Education
On-line Photography - 6 Months online Classes -
New York Institute of Photography
DIPLOMA -
Arlington High School
Arlington, SD05.1998
Skills
- Guest Relations
- Team leadership and supervision
- Team mentorship
- Scheduling
- Time Management
- Communication
- Staff Leadership
- Workflow Management
Certification
Nutrition Coach Certification
Timeline
Sales Event Manager
Air Madness
04.2024 - Current
Store Operations Manager
Profile Plan (All Stores Closed in US)
08.2023 - 02.2024
Temporary Senior Secretary
South Dakota State University
06.2022 - 08.2023
Temporary Live-in Property Manager
Northwood Inn, North Brew, Laundromat & RV Park
11.2021 - 06.2022
Administrative Assistant to the CNO
Brookings Health System
03.2016 - 11.2021
Switchboard-Receptionist
Brookings Health System
10.2014 - 03.2016
Assistant Manager
Arlington Inn
05.1996 - 05.2017
On-line Photography - 6 Months online Classes -
New York Institute of Photography
DIPLOMA -
Arlington High School