Jessica Wolfe
Burton,MI
Summary
Dedicated customer service professional with proven experience in dining environments. Delivered prompt, friendly service while efficiently managing orders and addressing guest concerns. Supported new employee training and upheld cleanliness standards, enhancing operational efficiency. Skilled in point of sale system management and accurate payment processing.
Overview
5
5
years of professional experience
Work History
Waitress /Restaurant Floor Manager
Dom's Diner
Flint, Michigan
03.2025 - Current
- Greeted guests at Dom's Diner with friendly, prompt service
- Took food and beverage orders accurately from dining room tables
- Suggested menu items and described daily specials to guests
- Handled guest concerns calmly and maintained pleasant dining experience
- Assisted other wait staff members in times of heavy customer traffic.
- Processed cash and card payments using register system
- Organized take-out orders efficiently according to customer requests.
- Followed diner cleanliness standards during service and closing duties
- Trained new employees to perform duties.
Team Leader
TruGreen Lawn Care
Flint, Michigan
01.2022 - 11.2024
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Delegated work to staff, setting priorities and goals.
- Trained team members on fertilization, weed control, and property care standards.
- Resolved customer concerns with clear communication and professional service follow-up.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Reviewed service records and updated account notes for TruGreen customer properties.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Education
Mott Middle College
Flint, MISome College (No Degree) - Human Resources Development
Baker College
Flint, MISkills
- Customer service
- Shift leadership
- Dining customer service
- Serving expertise
- Reliability and punctuality
- Staff training
- Point of sale (POS) system operations
- Food safety
- Menu knowledge
- Effective customer upselling
- POS register
- Order accuracy
- Table service
Timeline
Waitress /Restaurant Floor Manager
Dom's Diner
03.2025 - Current
Team Leader
TruGreen Lawn Care
01.2022 - 11.2024
Mott Middle College
Some College (No Degree) - Human Resources Development
Baker College