Summary
Overview
Work History
Education
Skills
Timeline
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Kathryn Breidenbach

Kathryn Breidenbach

Barnegat

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

35
35
years of professional experience

Work History

Server/Restaurant Floor Manager

Bella Luna Italian Restaurant
07.2024 - 03.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with Toast POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

National Recruiter

Legacy Flooring
08.2020 - 07.2024
  • Recruiting subcontractors to do flooring installations for Lowe’s Home Improvement
  • Design and implement overall recruiting strategy
  • Prepare recruitment materials and post jobs to appropriate job boards, etc
  • Source and recruit candidates by using databases, social media, etc
  • Screen candidates resumes and job applications
  • Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates
  • Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
  • Work with Legacy leadership to monitor and apply recruiting best practices
  • Coordinate with GMs to discover capacity needs
  • Provide analytical and well documented recruiting reports to the rest of the team
  • Act as a point of contact and build installer relationships during the onboarding process
  • Make sure active installers are compliant with their Lowe’s badges and Certificates of Insurance
  • Promote company’s reputation as a great place to work

Server

Marsala's Italian Kitchen
01.2018 - 03.2020
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Business Account Manager - B2B Sales

Verizon Wireless
10.2011 - 12.2017
  • Prospect, cold call, generate and close new sales leads
  • Provide excellent customer service managing existing business accounts
  • Focus on developing and expanding new accounts
  • Analyze customer needs and present integrated solutions
  • Utilize Sales Force automation, prospecting, and funnel management tools
  • Provide education and training to keep up with company, market, and industry trends

Owner/Operator

Garage Door Express, LLC
09.2008 - 10.2011
  • Owner and Operator for busy garage door company servicing tri-state
  • Sales, Administrator and Manager, Hiring and Firing, Fleet Management, Bookkeeping, Invoicing, Dispatching, Inventory Control, Advertising and Marketing

Advertising Sales

R&K Publishing
07.2005 - 09.2008
  • Advertising Sales for Adult Community Phone Book and Newsletter Publications
  • Generated new leads through cold calls and prospecting, setting appointments, closing new advertisers and maintaining current accounts

First Grade Teacher

Oak Street Elementary School
08.2002 - 06.2005
  • Certified Elementary Education Teacher

Bartender

Friendly's Bar and Grill
09.1990 - 08.2002
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

Bachelor of Arts - Communications

University of South Florida
Tampa, FL

Master of Arts - Elementary Education

Kean University
Union, NJ
05-2002

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Safe food handling
  • Sales expertise
  • Suggestive selling
  • Guest relations management
  • High volume dining

Timeline

Server/Restaurant Floor Manager

Bella Luna Italian Restaurant
07.2024 - 03.2025

National Recruiter

Legacy Flooring
08.2020 - 07.2024

Server

Marsala's Italian Kitchen
01.2018 - 03.2020

Business Account Manager - B2B Sales

Verizon Wireless
10.2011 - 12.2017

Owner/Operator

Garage Door Express, LLC
09.2008 - 10.2011

Advertising Sales

R&K Publishing
07.2005 - 09.2008

First Grade Teacher

Oak Street Elementary School
08.2002 - 06.2005

Bartender

Friendly's Bar and Grill
09.1990 - 08.2002

Bachelor of Arts - Communications

University of South Florida

Master of Arts - Elementary Education

Kean University

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Kathryn Breidenbach