Jessica Wood
Somerset,NJ
Summary
Accomplished professional with a proven track record adept in problem-solving and critical thinking. Excelled in enhancing workflow and customer satisfaction, demonstrating exceptional teamwork and computer skills. Seeking to leverage strong organizational, time, management, and multitasking skills in a fast paced role. Eager to return to the workforce and contribute meaningfully to a dynamic team.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
Shoprite Pharmacy
10.2013 - 05.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Head Pastry Chef
Raven & The Peach
07.2011 - 09.2013
- Mentored junior pastry chefs, fostering a positive learning environment and promoting professional growth.
- Enhanced customer satisfaction by creating innovative and visually appealing pastry designs.
- Streamlined production processes for improved efficiency and reduced waste in the kitchen.
- Monitored baking ingredient stocks and replenished items to maintain sufficient quantities for pastry production.
- Established effective communication channels between front-of-house and back-of-house teams, enhancing operational efficiency during peak service hours.
- Developed customized wedding cake designs, resulting in increased bookings for special events.
- Trained new employees on bakery methods and procedures.
Assistant Pastry Chef
Doris & Ed's
09.2010 - 06.2011
- Ensured consistent quality by strictly adhering to established recipes and presentation guidelines.
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
- Trained new staff members on proper techniques, elevating overall team performance.
- Demonstrated strong attention to detail while executing intricate designs on pastries and desserts.
- Collaborated with the culinary team to develop creative dessert options for special events and catering orders.
- Actively participated in weekly staff meetings, sharing ideas for process improvements and menu updates.
Accounts Manager
CDW
06.2008 - 09.2010
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
- Collaborated with sales teams to identify new opportunities, driving revenue growth.
- Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
- Strengthened relationships with key clients, leading to increased repeat business.
Bank Teller
CDW Bank Corp
04.2006 - 05.2008
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Education
Certified French Pastry Chef - French Pastry
The French Culinary Institute
New York, NY07.2010
High School Diploma -
Colt's Neck High School
Colts Neck, NJ06.2006
Skills
Works Well Under Pressure
Teamwork and Collaboration
Decision-Making
Information Gathering
Problem-Solving
Critical Thinking
Active Listening
Computer Skills
Timeline
Pharmacy Technician
Shoprite Pharmacy
10.2013 - 05.2014
Head Pastry Chef
Raven & The Peach
07.2011 - 09.2013
Assistant Pastry Chef
Doris & Ed's
09.2010 - 06.2011
Accounts Manager
CDW
06.2008 - 09.2010
Bank Teller
CDW Bank Corp
04.2006 - 05.2008
Certified French Pastry Chef - French Pastry
The French Culinary Institute
High School Diploma -
Colt's Neck High School
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