Summary
Overview
Work History
Education
Skills
Certification
Volunteer
Timeline
Generic

Jocelyn Lucas

Oxford,CT

Summary

Dedicated pharmacy technician with strong communication skills and a focus on patient safety. Proven ability to handle confrontational situations with empathy and problem-solving, ensuring positive interactions and efficient resolution of billing issues.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Shoprite Pharmacy
Southbury, Connecticut
06.2024 - Current
  • Customer-focused pharmacy technician with experience in accurately typing and filling prescriptions, ensuring HIPAA is followed properly, and maintaining patient safety. Managing insurance claims, resolving billing issues, and collaborating with doctors' offices to verify prescriptions. Able to handle confrontational situations with professionalism, empathy, and problem-solving, to ensure positive patient experiences. Proven ability to balance efficiency and accuracy in a fast-paced pharmacy environment.

Customer Service Desk Associate

Shoprite Store
Southbury, Connecticut
08.2020 - Current
  • Trained new associates on customer service protocols and system navigation.
  • Managed phone inquiries to assist customers with purchases and returns.
  • Handled transactions accurately while maintaining a positive shopping experience.
  • De-escalated conflicts and resolved customer concerns with professionalism.
  • Implemented customer feedback to improve service delivery and support quality.

Education

High School Diploma -

Oxford High School
Oxford, CT
06-2022

Some College (No Degree) - Nursing

Southern Connecticut State University
New Haven, CT

Skills

  • HIPAA compliance
  • Pharmacy software
  • Patient safety protocols
  • Effective communication
  • Team collaboration
  • Customer relationship management
  • Conflict de-escalation
  • Problem solving

Certification

Pharmacy Technician

Registration #: PTN.0034192 Effective: 04/01/2025

Certified Nursing Assistant (CNA)

Certification #: CT091321673E Expiration: 12/31/2026

Adult CPR/AED

Complete 10/21/2024

Volunteer

  • Volunteering at Special Olympics in New Haven, CT years 2018 and 2019

Timeline

Pharmacy Technician

Shoprite Pharmacy
06.2024 - Current

Customer Service Desk Associate

Shoprite Store
08.2020 - Current

High School Diploma -

Oxford High School

Some College (No Degree) - Nursing

Southern Connecticut State University

Similar Profiles

CREATE PROFILE